IT Support Technician

To assist the IT Manager with all aspects of networking, servers and other hardware & software, resolving problems and queries effectively and liaising with external partners.

Ability to liaise with users at all levels of the business and understand their requirements.

Be flexible around working hours as “out of hours” may be required at short notice.

Post reports to the IT Manager

Puts customers’ needs first

Listens to internal and external customers and understands their differing requirements, Is always looking for opportunities to improve and will challenge the status quo

Is open to feedback and seeks opportunities to develop and learn new skills

Is open, honest, truthful and straightforward

Accepts responsibility and admits errors

Sets high standards for own work, shows attention to detail and follows procedures

Performs checks properly and reports problems early

Maintains confidentiality where appropriate

Deals with difficult situations and people in a respectful and constructive manner

Remains calm even when under pressure

Takes responsibility for working safely, following site safety requirements at all times and looks out for the safety of others

Demonstrates sensitivity, tolerance and respect for the needs of others (including being punctual)

Shares information willingly across departments and is a good listener

Contributes to team building activities

Is approachable, cooperative and helpful

Takes on additional activities to support the team - e.g. covers for absence

Is friendly and welcoming to visitors, new employees and people from other departments, Support users & provide timely assistance, prioritising queries as required. Liaise with IT partners, software suppliers and other contractors to provide support to internal users, maintain and/or improve current systems, and ensure timely completion of projects Be aware of network issues, monitoring where necessary in order to ensure that the company network is running efficiently on a day to day basis. Understand and support software being used in all areas of the business

Has a good telephone manner and is polite and respectful towards customers’ differing cultures

Takes care to present themselves and their work effectively

Shows energy and enthusiasm, is receptive to others and has a positive outlook

Is willing to “get stuck in” and “go the extra mile”

Is resilient and determined in the face of setbacks

Follows through on commitments, effectively prioritises work and achieves objectives

Responds positively and flexibly to requests

Asks for help when they need to

Is able to work independently, make decisions and take responsibility for their own actions

Is open to new ideas and to change

Thinks “outside the box”

Spends time developing ideas & solutions

Listens to and builds on ideas from others

Is prepared to experiment even if it carries a risk of failure - and learns from mistakes, Strong working knowledge of Microsoft Server software. Experience of Office 365 Knowledge of Active Directory Knowledge of Control & Monitoring Software Some experience of working with Network Cabling & Switches Quick & effective problem solving skills. Communications skills at all levels of business.

Develop knowledge of the different software requirements, install software, liaise with suppliers where necessary and provide support to users. Keep up to date with new technologies in order to be able to support users, resolve difficulties in a timely manner and ensure systems are functioning efficiently Conduct simple repairs and maintenance to hardware in order to prolong its life.