IT Systems Engineer

We are looking for an experienced IT Systems Engineer to join our small IT team. This is a hands-on, broad role covering hardware, servers, e-commerce platforms and end-user support. You’ll be the go-to person for keeping our systems running across the business. The role is based at our Ramsgate site, with travel to a new Whitfield site (opening soon) which will also fall within the role’s coverage. This is a permanent position replacing a long-standing member of the team, with a thorough handover provided., * End-user and hardware support: In-person and remote technical support; PC, printer, phone and barcode scanner setup, configuration and maintenance; purchasing consumables and spare parts.

• Servers, network and security: Active Directory and Group Policy management; GlobalProtect VPN; Palo Alto firewall configuration; print server; some Linux server work; supporting PCI compliance.
• E-commerce and order management platforms: Configuration, user and permission management, integration and feed maintenance, bug testing and documentation, and procedure design across Linnworks, Magento, Intercom and related systems.
• Software, licensing and user management: Managing users and permissions across Google Workspace, Microsoft, Slack, DUO, Miradore and similar platforms; software licensing; training colleagues on systems.
• Continuous improvement: Evaluating process improvements and automation, including AI-assisted tooling.
• Multi-site coverage: Supporting both our Ramsgate site and our new Whitfield site (opening soon).

Do you have a valid Driving License license?, Do you have experience in VPN?, * Proven IT experience: Demonstrable experience in a broad IT support or engineering role.

• Core technical skills: Confident with Active Directory, Group Policy and Windows server administration; comfortable with networking and firewall fundamentals; strong PC and peripheral troubleshooting.
• Effective Communication: Clear, professional written and verbal communication, including the ability to explain technical issues to non-technical colleagues.
• Composure Under Pressure: Methodical and accurate when working in a busy environment.
• Reliability: Punctuality, consistent attendance and the ability to document your own work.
• Tech-Forward Mindset: A willingness to learn and use AI-assisted systems.
• Working Schedule: 08:00-16:00, Monday to Friday, on site. Some flexibility for occasional planned maintenance outside core hours by arrangement.
• Driving Licence: Required, for travel between Ramsgate and Whitfield sites.

Desirable: Linnworks, Magento or similar e-commerce/OMS experience; Palo Alto, Linux, Intercom, Miradore or DUO experience; awareness of PCI compliance.

Pulled from the full job description

• Annual leave
• Employee discount
• Free parking
• Casual dress
• On-site parking, Benefits & Perks
• Generous Employee Discount: Up to 40% staff discount on our wide range of products.
• Pay Progression: Starting rate of £17.7755 per hour, increasing by £0.25 at 3 months and a further £0.25 at 9 months, subject to successful reviews.
• Premium Overtime Rate: Bank Holiday work is paid at an additional 50% on top of your hourly rate, plus time back in lieu.
• Paid Time Off: 28 days of paid holiday (pro-rata), including Bank Holidays.
• Weekly Pay: Get paid every week.
• Supportive Team Environment: Work alongside friendly, experienced teams dedicated to collaboration and success.

Buy Whole Foods Online is a thriving, family-run business where teamwork is at the heart of everything we do. We are proud of our friendly work culture and set high expectations for behaviour and collaboration. We are looking for people who can fit into our team and handle pressure with grace and professionalism.