IT Support Engineer & Field Engineer

We are looking for a motivated and proactive IT professional to join our MSP team. This role suits someone who doesn’t wait to be asked - you’ll act on what you see and hear, take ownership of issues, and consistently look for ways to improve systems and services., Your duties will include (but are not limited to):

• Responding to support tickets via email and phone
• Troubleshooting hardware and software issues on desktops, servers, and other devices
• Attending scheduled and immediate client site callouts
• Diagnosing and resolving network and wireless issues
• Deploying new solutions in line with documented SOPs
• Supporting and resolving issues within Microsoft 365 and other SaaS platforms
• Troubleshooting and supporting security products
• Taking a proactive approach to service desk alerts generated by applications, platforms, and devices
• Liaising with third-party providers on behalf of clients
• Supporting installations of new devices, systems, and infrastructure

Desirable Skills & Experience

The following skills and experience would be advantageous, although not essential:

• Microsoft 365 (Office 365)
• Windows Desktop & Windows Server operating systems
• Cisco networking
• Next-generation firewalls
• Hosted telephony solutions
• Cyber security principles and products
• DNS and domain management
• VMware

Additional Requirements

• Full, clean UK driving licence
• Willingness to travel to client sites as required

Do you have a valid Driving License license?, Do you have experience in Windows?, * A proactive mindset - addressing issues without being prompted

• High attention to detail, both technically and administratively
• A kind, friendly, and respectful approach when dealing with clients
• Strong organisation skills, with the ability to plan ahead for tasks and projects
• The initiative to carry out independent research and development to solve problems
• The ability to work independently without supervision, as well as effectively as part of a team
• Pride in their work - both in software configuration and practical installations
• Clear, accurate, and thorough documentation and job notes
• A motivated, professional attitude and a strong work ethic

Working Environment

You must be comfortable working in a variety of environments, including:

• Offices
• Warehouses
• Food processing facilities
• Heavy industry and industrial sites

• Competitive salary based on experience
• Continuous training and professional development
• A friendly, supportive workplace
• Hands-on experience with a broad range of technologies and client environments
• Clear opportunities for career progression

Pay: £27,000.00-£35,000.00 per year