IT Field Engineer

Due to continued growth, we are looking for an experienced IT Field Engineer to join our technical team, supporting customers on-site and working closely with our service desk., As an MSP Field Engineer, you will be responsible for providing on-site IT/Telecoms support, installations, and project work for our customers. This role is ideal for someone who enjoys being hands-on, customer-facing, and working across a varied technical environment.

You will be provided with a company van and will be based primarily out in the field, with some work at our Peterborough office when required., * Provide on-site IT support to Swiftcomm customers

• Install, configure, and maintain servers, networks, and end-user devices
• Diagnose and resolve hardware, software, and network issues
• Carry out IT project work including office moves, system upgrades, and deployments
• Work closely with the service desk to resolve escalated incidents
• Maintain accurate documentation and job notes
• Deliver a professional and customer-focused service at all times

• Previous experience working for an MSP in a field-based role
• Strong knowledge of Windows Server, Microsoft 365, Active Directory, and networking
• Confident working independently and managing your own workload
• Full UK driving licence
• Excellent communication and customer service skills
• Ability to work flexibly, with overtime available when required

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Free parking
• Company car
• Private dental insurance
• Company pension, * £37,000 per annum salary
• Company van provided
• 30 days annual leave (including bank holidays)
• Stable Monday-Friday working hours (7:30am-4:00pm)
• Overtime opportunities
• Company Pension Scheme.
• Company Private Medical & Dental
• Various employee perks including technology funds.
• Receive up to 10 training days per annum, relevant to your position.
• Friendly, supportive team environment
• Opportunities to work on varied and interesting customer environments

Job Types: Full-time, Permanent

Pay: From £37,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Swiftcomm is an established Managed Service Provider delivering IT, telecoms, cloud, and cyber security solutions to businesses across the United Kingdom. With over a decade of experience and a strong reputation for customer service and technical excellence, we support organisations ranging from SMEs to multi-site enterprises.