Systems Analyst (ServiceNow HR - India)

This role supports Eaton’s Mobility spin-off by implementing and replicating HR service delivery capabilities on ServiceNow, including employee-facing and case management solutions., Serve as a Techno-Functional Analyst for ServiceNow HR Service Delivery

Support HR Case Management, Onboarding, Knowledge Management, and Employee Portal

Gather and document business requirements from HR and Mobility stakeholders

Coordinate system testing, UAT, and validation across HR processes

Work closely with architects and developers to ensure accurate configuration and delivery

Provide high-level functional guidance and resolve complex HR system queries

Support readiness and stabilization for Mobility implementation

Strong ServiceNow experience with an HR functional background

Experience with HR Case Management and employee service portals

Proven ability to manage requirements, testing, and UAT

Excellent communication skills with global and US-based stakeholders

Experience supporting large-scale HR implementations or transformations