VIP Experience Lead

• Build the automated loyalty frameworks and backend systems that power elite user experiences.
• Scale proactive engagement loops, shifting the department from reactive support to a systematic retention machine.
• Design VIP-specific product features by dictating strategy across our Fraud, Support, and Product teams.

Do you have experience in Customer relationship management?, * 3+ years of experience building and scaling VIP programs in a high-growth tech environment.

• Technical Proficiency: Deep expertise in CRM automation stacks and data-driven retention modeling., * Previous experience in AdTech or high-volume gaming platforms., * A high-ownership architect who thrives on intensity and speed.
• A solution-driven builder who hates red tape and “good enough.”
• Wired for a non-9-to-5 startup culture where results are the only currency.

This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already Europe’s #3 fastest-growing company in 2025 (FT1000).

We are building the future of marketing by rewarding our community of over 70 million users for engaging with our advertisers’ products. We are offering a new way to acquire users for the biggest companies in the world.

At Almedia, you’ll:

• Own way more, way earlier - you’ll be trusted with responsibility fast.
• Push harder, get further - this isn’t a 9-5. We highly reward intensity.
• Join a rare environment - you will work with ambitious high-speed, high-ownership people.

• Fully present - we’re 5 days a week in the office to build the energising momentum we need., We’re building the most rewarding engagement engine on the planet at Almedia. We need a VIP Experience Lead to architect the systems and product logic that drive hyper-retention for our top-tier users on Freecash. This isn’t a support role-it’s a product-centric mission to build the engine that keeps our VIPs locked in., Why Almedia?

• Own Our Growth: We offer all Berlin-based employees equity in Almedia to truly be a part of our success.
• Scale With Almedia: Grow alongside a startup that has been profitable from day one.
• Central Berlin Office: Work from a fully-stocked modern office built for collaboration, accessible from all around Berlin.
• Other Benefits: Transport subsidy, breakfasts and lunches, language learning, Urban Sports Club, and more.

We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.

Compensation Range: €85K - €95K

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