ServiceNow Product Owner

Reveille Technologies

United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Agile Methodology Artificial Intelligence Amazon Web Services Microsoft Azure Configuration Management Databases Cyber Security Data Governance Monitoring of Systems Information Technology Operations Scrum Methodology Systems Integration Value Engineering

+9 more

Google Cloud ServiceNow IT Service Management Mttr Data Strategy ServiceNow HR Service Delivery ArcSight Event Correlation Splunk Dynatrace Servicenow

Job description

We are looking for a ServiceNow Product Owner to lead the strategy, roadmap, and delivery of ITOM, CMDB, and ITAM capabilities. This role will drive enterprise visibility, service mapping, event correlation, and AI-driven operations while ensuring high-quality CMDB data and seamless asset lifecycle management (HAM/SAM). The Product Owner will act as the single point of accountability, aligning business and engineering teams to deliver measurable outcomes., Product Strategy & Roadmap

Define and execute a multi-year roadmap for ITOM (Discovery, Service Mapping, Event Mgmt), CMDB, and ITAM (HAM/SAM). Align solutions with CSDM 5.x standards and enterprise data strategy. Drive transition from project-based to product-based delivery. Integrate CMDB with ITAM for unified asset and configuration visibility.

Agile Delivery & Backlog

Own and prioritize product backlog using value-driven approach. Lead Agile ceremonies (Sprint Planning, Reviews, Retrospectives). Translate business needs into user stories with clear acceptance criteria. Identify risks and ensure timely, high-quality delivery.

CMDB & Data Governance

Establish CMDB ownership, certification, and governance models. Ensure data accuracy, completeness, and compliance KPIs. Maintain CI lifecycle, relationships, and reconciliation rules. Align CMDB with CSDM for reliable service impact analysis.

AI & AIOps

Drive AI use cases for predictive operations and automation. Enable tools like Now Assist, event correlation, and virtual agents. Track KPIs such as MTTR reduction and automation gains. Ensure continuous improvement and adoption of AI models.

Stakeholder & Value Management

Engage stakeholders across Architecture, Security, and Finance. Drive product governance and roadmap alignment. Act as escalation point for product decisions. Track KPIs including operational efficiency, cost optimization, and compliance.

Requirements

ServiceNow experience (ITOM, CMDB). Product Owner/Product Management experience. Strong expertise in ITOM modules (Discovery, Service Mapping, Event Mgmt). Hands-on knowledge of CMDB, CSDM (4.x/5.x), and integrations. Experience with cloud platforms (AWS/Azure/Google Cloud Platform) and monitoring tools (Dynatrace, Splunk, etc.). Exposure to ITAM (HAM/SAM) preferred (3+ years ideal). Strong Agile/SAFe delivery experience. Excellent stakeholder management and communication skills. Strong analytical and problem-solving mindset.

Preferred Qualifications

Experience with AI/ML in IT operations (AIOps, predictive analytics). ITIL and digital transformation experience. Exposure to additional ServiceNow modules (GRC, SecOps, HRSD). Experience in large-scale enterprise transformation programs.