INFORMATION TECHNOLOGY TECHNICAL SUPPORT SUPERVISOR

Supervises an information technology technical support team. Provides work direction and guidance to information technology technical support team members. Provides assistance to information technology support team members. Monitors the performance of, provides performance feedback to, and handles performance-related issues involving, each information technology technical support team member. Mentors and trains information technology support team members. Determines work schedules for information technology support team members. Provides customer service to users who have technical issues with information technology hardware and software. Troubleshoots technical issues with information technology hardware and software. Identifies issues with information technology hardware and software that should be forwarded to an information technology specialist or service provider. Stays current on changing information technology hardware and software. For more information, please view the Classification Specification: Information Technology Technical Support Supervisor, A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION A centralized Information Technology (IT) organization is defined as a structure which is under the direction or guidance of a chief Information Technology official for the department or major organizational unit, and is responsible for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit. **You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level. Experience at the level of Los Angeles County’s class of Senior Information Technology Technical Support Analyst is defined as under direction provides comprehensive/complex technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications; lead other IT support staff, as required. For a full description of the Class Specification of Los Angeles County’s Senior Information Technology Technical Support Analyst **, please click the hyperlink on the job title and review the Class Specification, or go to the Department of Human Resources website https://hr.lacounty.gov/ and type in the job title or item number under the “FIND JOB DESCRIPTIONS” search box. **Enterprise Corporate Environment is defined as a large, complex business organization, usually with tens of thousands to hundreds of thousands of employees, has multiple locations, divisions, subsidiaries, substantial revenues, and global or national scale operations.

OPTION I: Three (3) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization; one (1) year of which MUST have been in a highly responsible capacity at the level of Los Angeles County’s class of Senior Information Technology Technical Support Analyst . OPTION II: Four (4) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software in a help desk/desktop support role with a minimum of two (2) years as a senior or lead working in an enterprise corporate environment.

Los Angeles County offers one of the strongest public-sector benefits packages in the nation: https://hr.lacounty.gov/benefits/ Why work for us? With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential., With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation. With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people’s lives. A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday. A career path in the County is truly that - a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County., The County of Los Angeles is committed to providing our permanent employees with long-term employment and dependable benefits. It’s a lasting career with an employer who is committed to your success., The County offers its employees one of the strongest public-sector benefits packages in the nation.