Senior IT Engineer

As a Senior IT Engineer, you will play a key role in supporting a diverse client base across a range of industries. The position combines 2nd and occasional 3rd line support responsibilities with project delivery work, providing excellent variety and the opportunity to further develop your technical expertise. You will work closely with both clients and internal teams, acting as a technical escalation point while also contributing to infrastructure upgrades, cloud migrations, and wider IT improvement projects., Providing 2nd and some 3rd line technical support across a range of client environmentsManaging and resolving escalated service desk ticketsSupporting Microsoft 365 and Azure environmentsAdministering Active Directory and Entra IDTroubleshooting server, network, and infrastructure issuesAssisting with the design, implementation, and delivery of IT projectsSupporting cloud migrations and infrastructure upgradesMaintaining high levels of customer service and communicationCreating and maintaining technical documentationOccasional client site visits for project work and technical support

We are interested in speaking with candidates who have experience with a number of the following technologies: UK Driving License Essential Previous experience in a 2nd line MSP support positionExperience working within an MSP environment would be highly beneficialMicrosoft 365AzureActive Directory and Entra IDWindows ServerIntuneExchange OnlineNetworking technologies including DNS, DHCP, TCP/IP, VLANs, and firewallsVirtualisation technologies such as VMware or Hyper-VBackup and disaster recovery solutionsStrong troubleshooting and problem-solving skillsExcellent communication and customer-facing abilities

Salary between £30,000 and £40,000 depending on experienceOpportunity to join an award-winning and rapidly growing MSPExposure to a wide range of technologies and client environmentsProject work alongside day-to-day support responsibilitiesClear progression opportunities as the business continues to expandSupportive leadership team that invests in employee developmentOngoing training and certification supportFlexible working arrangementsModern and collaborative working environment If you’re an ambitious IT professional looking to join a business on an exciting growth journey, we’d love to hear from you.

We are partnering with an award-winning Managed Service Provider that has quickly established itself as one of the most exciting and fastest-growing businesses in the sector. Following continued growth and a strong pipeline of new clients, they are looking to add a Senior IT Engineer to their expanding technical team. This is an excellent opportunity to join a business that is making a real impact in the MSP market, working alongside talented engineers in a collaborative environment where your contribution will be recognised and rewarded.