IT Field Service Technician

• Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
• Performing equipment installations, upgrades, and repairs for clients’ printers, PCs/Data Centers, servers, and other IT equipment.
• Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
• Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, * 18 months of IT experience (or equivalent)

• Willingness to commute long distances between customer sites and must have a valid driver’s license.
• Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
• Available to work a rotational 24/7 on call; scheduled shift.
• Ability to lift and carry equipment up to 50+ lbs.
• Must have a valid REAL ID-compliant identification at the time of hire for federal customer site access.
• Must be legally authorized to work in the United States on a permanent, unrestricted basis; visa sponsorship or temporary work authorization is not supported.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * Buddy program
• Health/ Medical insurance
• Life insurance
• Dental insurance
• Vision Insurance, * This role is an Hourly Non-Exempt position with a targeted salary range of $22 - $24USD.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.