Supervisory Information Technology Specialist

The United States Attorney’s Office for the Eastern District of Pennsylvania’s mission is to investigate, prosecute and deter violations of federal statutes, enforce and represent the interests of the United States in civil litigation, uphold civil, constitutional and victims’ rights, and foster partnerships with other federal, state and local government agencies and community groups., This Supervisory Information Technology Specialist provides database, network/telecommunications, systems security, system analysis, and user/customer support for the entire USAO-PAE.

If selected for this position, you will join a well-respected team that is responsible for providing Supervisory Information Technology Specialist support in the U.S. Attorney’s Office, Eastern District of Pennsylvania, located in Philadelphia, Pennsylvania, focusing in the areas of supervision, management of network, management information, telecommunication, internet, litigation management systems and services, systems security, and customer support.

Typical work assignments will include:

• Supervising and leading a team of IT and Records Management staff responsible for network services, management information systems, telecommunications, internet services, and litigation support systems.
• Providing senior technical leadership and strategic guidance to ensure the effective delivery of high-quality IT and Records Management services, including litigation support tools, office automation solutions, network integration, telecommunications, and video conferencing.
• Developing and managing annual, multi-year, and long-term work plans, schedules, and priorities to align IT and Records Management operations with organizational goals.
• Ensuring the availability, reliability, security, and efficiency of all IT and Records Management systems through proactive oversight and performance management.
• Overseeing the analysis, design, development, and implementation of information systems while directing comprehensive information security programs to protect the confidentiality, integrity, and availability of systems, networks, and data., * You must be a United States Citizen or National to apply for this position.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.
• A probationary period may be required.
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• Must provide resume and supporting documents (See required documents).
• You must meet all qualifications requirements by the closing date of the announcement.
• If selected, you will be subject to the satisfactory completion of a one year supervisory or managerial probationary period unless this requirement has been met previously.
• As needed, additional selections may be made using this announcement., Specialized Experience: At least one (1) year of specialized experience equivalent to the GS-13 level in the Federal service (obtained in either the public or private sectors) performing (4) of the (6) duties listed below:
• Overseeing Information Technology Network Systems, Telecommunications Administration, Systems Security, Intranet-Internet functions, Customer Support, Records Management, Policy, and the long- and short-range planning of information management services to support office needs;
• Directing a Litigation Support Program to include planning, creating, and coordinating litigation support services, trial preparation, and courtroom presentations in response to customer requests;
• Managing an Information Technology Program, including testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems used for the transmission of information in data, voice, and video formats;
• Overseeing Records Management Operations that develop systems, standards, and procedures to promote efficiency and effectiveness while complying with federal record guidelines;
• Monitoring the status of Information Technology Operating Systems to evaluate quality of performance; and/or
• Providing project management, program analysis, technical guidance, and recommendations to senior management and technical specialists on a wide range of complex Information Technology issues., Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments: Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Note: Failure to submit a resume or supporting documentation may result in elimination for further consideration. To apply for this position, you must provide a complete Application Package which includes:

• Resume: Your resume showing relevant experience, job titles, duties, dates (must include MM/DD/YY for full consideration) of employment and work schedule for each (part-time XX hours per week or full-time). Limit your resume to 2 pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link: USAJOBS Help Center - Update your resume now so it meets new resume requirement
• A complete Assessment Questionnaire
• CTAP/ICTAP Documentation
• A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
• A copy of your SF-50 “Notification of Personnel Action’’, documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
• A copy of your latest performance appraisal including your rating; and
• Any documentation from your agency that shows your current promotion potential.
• Veterans Preference Documentation, if applicable:
• In order to verify your Veterans’ Preference entitlement, you must submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); or if you are a current Active Duty member you must submit a certification on appropriate military branch letterhead that indicates:1) your service dates, 2) expected discharge or release date from active duty with a release/discharge date no later than 120 days from the closing date of this announcement, and 3) the character of service (e.g., Honorable); or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.
• In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower if a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, “Application for 10-Point Veteran Preference” dated October 2013 and all the required documentation identified on the reverse side of the SF-15 to support your preference claim.
• Any other supporting documentation required for verification as described in the announcement.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
• Position title;
• Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
• Agency; and

• Beginning and ending dates of appointment., * Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

• Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

• Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.

• Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources.

Do you have experience in User support?, MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required basic requirement and specialized experience for the respective grade level in which you are applying:

To qualify at the GS-14 level, you must possess:

Basic Requirement: You must have IT-related experience demonstrating each of the following four competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations., Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience., This job does not have an education qualification requirement., Background Investigation: To ensure the accomplishment of its mission, the Department of Justice requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation for a clearance as a condition of placement in this Special Sensative/High Risk position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs., * Accountability * Customer Service * Decisiveness * Flexibility * Interpersonal Skills * Problem Solving * Resilience

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment., Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job;

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.