Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing

HP’s AM Customer Assurance organization delivers world - class service experiences to customers across our Additive Manufacturing portfolio., Escalation Support & Troubleshooting

• Support the investigation and resolution of customer issues and product escalations

• Assist in data collection, log analysis, and basic troubleshooting activities

• Contribute to root cause analysis and corrective action tracking

• Help document findings and resolution steps

Cross - Functional Collaboration

• Collaborate with cross-functional teams (R&D, Quality, Services) to support issue resolution

• Participate in technical discussions and learn structured problem-solving approaches

• Assist in preparing summaries and input for internal reporting

Continuous Improvement & Learning

• Identify recurring issues with support from senior engineers

• Contribute to improvement initiatives related to documentation, system limitations, training , and support processes

• Learn and apply structured methodologies for problem-solving and continuous improvement

Product Engineering Exposure

• Support analysis of product behavior, contributing structured feedback to improve the product based on field issues

• Participate in defect analysis and validation activities, including reproduction of issues in lab environments

• Assist in translating customer issues into technical problem statements for engineering teams

• Contribute to engineering discussions by sharing insights derived from field issues

Knowledge & Capability Building

• Create and maintain technical documentation under supervision

• Participate in structured onboarding, training programs, and technical learning tracks

• Develop foundational skills in troubleshooting, system analysis, and engineering methodologies

• Gradually build capability to handle complex technical issues independently

Scope & Interfaces

• Work within global teams (EMEA, AMS, APJ) with exposure to multiple functions

• Support Customer Assurance and Services Engineering teams

• Focus on learning structured support processes rather than managing complex escalations

Do you have experience in Jira?, Do you have a Master’s degree?, We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem-solving skills., * Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related)

• Interest in additive manufacturing and complex systems is a plus

• Exposure to troubleshooting or technical problem-solving (academic or internship) is beneficial

Knowledge & Skills

• Problem-solving mindset and willingness to learn structured troubleshooting

• Strong communication skills (written and verbal)

• Analytical mindset with curiosity about how products are designed, built, and improved

• Ability to work collaboratively in a global team environment

• Basic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis tools

• Exposure to CAD tools, simulation, or testing environments

• Curiosity and motivation to develop technical expertise

Development & Growth

• Structured onboarding and training program

• Mentorship from experienced Customer Assurance and Engineering professionals

• Exposure to HP Additive Manufacturing technologies and systems

• Progressive development path toward advanced technical escalation roles and product engineering positions

Pulled from the full job description

• Life insurance

• Free parking, * A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.

• Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.

• Competitive benefits package , including:

• Hybrid work model (home office / office), depending on the role/functions

• Health & Life insurance

• Ticket Restaurant Vouchers or lunch at reduced prices at our canteen

• Flexible working hours to support work-life balance

• HP Flex Program: Kindergarten vouchers & Transport Card

• Exclusive HP products offers and discounts for employees, friends and family

• Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.

• Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.

• Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.

• Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.

• Creativity & innovation: Enjoy our Printing Happy Hour-from photos to large posters-and hands-on workshops using the latest printing technologies, from wall covers to 3D printing.

• Easy commuting: Free parking available or excellent access via nearby train services.

• Women Network initiatives: Networking events, STEM promotion, business acumen talks, work-life balance sessions, and future-skills development.

Legal entity: GBU

Job - Engineering

Schedule - Full time

Shift - No shift premium (Spain)