Data Center Technician 3

• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Troubleshooting and resolve Telco Connectivity issues
• Troubleshoot & Replace Network Switch equipment
• You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and build/modify SOPs
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, fix and repair
• You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.
• Responsible for providing the first line of onsite field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
• Provides a high level of customer satisfaction through the effective delivery of technical support and service programs.
• Customer support specifications may include product performance, maintenance, product installation, project management, site planning and professional services.
• Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics.
• Understands service processes and options that are linked with the customers specifications.
• 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.
• Works primarily at customer sites. Duties and tasks are standard with some variation.

• Knowledge of server/storage/network hardware.
• Strong interest in learning new DC concepts.
• Strong verbal and written communication skills
• Customer Service skills
• Shift schedule Includes weekends and holidays.
• 3+ years working in an IT environment.
• Experience solving problems on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving, and shipping server parts.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience raising issues to Sr. onsite staff and management as needed.
• IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)
• Knowledge of trunk infrastructure is a plus, * 2-year or 4-year degree or 3+ Years of experience
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center Works primarily at customer sites located near Ashburn, Reston, and Manassas Virginia.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Provide a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.

Works primarily at customer sites located near Ashburn, Reston, and Manassas Virginia.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.