Desk side Support Engineer

Excellent communication and conversation skills (Verbal and Written)

• Good documentation skills

• Good working knowledge of MS OFFICE & Windows

• Should have a great customer handling skill

• Able to handle hardware issues, Software, and printer issues

• High level of acceptance

• Can drive HCL’s value and its methodology

Other Skills / Experience:

. Ability to learn new information quickly

· Ability to integrate as a cross-functional, team player

· Personal dedication to providing high quality, superior service

· Ability to work flexible hours when necessary to cover for other help desk analysts and to be on call during the week

· Customer Focus

· Teamwork

· Technical Expertise & Troubleshooting

· Interpersonal Effectiveness

· Concern for H/W Order and Quality for EUC build

Years of Experience:

Total : 6 - 8 years’ experience in Field Services support, tech Bar, Windows 10 and 11 upgrade, Hardware management for EUC, Information Management, or Customer Service management. Hub & SPOKE model, Device ordering

Relevant:

5-6 years of FSO Manager experience

Certification requirements:

• Preferred MCP/MSCE/MSCA or HDI CSS

• ITIL knowledge of V2/V3/V4 especially on Service Desk, Incident, Problem, and Change Management preferred

Education requirements:

• Bachelors / Masters / Equivalent