Desktop Support Technician

CYNET SYSTEMS INC.

Phoenix, AZ, United States

27 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$54,080.0 - $62,400.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Bomgar Microsoft Outlook Cascading Style Sheets (CSS) Firefox IBM Hardware Management Console Web Browsers Information Management Virtual Private Networks (VPN) Microsoft Office Live Meeting

+10 more

Microsoft Office Microsoft Project Microsoft Visio System Center Configuration Manager Microsoft PowerPoint Remote Desktop Services Cisco WebEx Extreme Programming Build Process Servicenow

Job description

Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are being handled as the defined SLA.
SLA & KPI Management - To ensure all SLA and KPI for the project has been over and above achieved.
Client Management - To ensure right communicating has been liaised with clients, creating reports for clients.
Team Management - Team building and handling skills and act as a bridge between the leadership and team members.
Team Handling - Should handle team efficiently by taking max. output and discuss their improvement plan.
Transition - Due diligence and coordinate with the transition team for proper implementation of the process.
Tech Bar Management - To ensure the teams manage the Tech bar efficiently. Help customers with their issues.
Automation - Process improvement and automation opportunity to be explored and implemented.
Technical - Knowledge of SCCM, Windows 10 to 11 upgrade, Windows Build process, technical troubleshooting on windows, printers, Hardware issues, and client VPN.
Ticketing Tool - ServiceNow, Dashboard creation, how to calculate SLA’s, fetching reports and shared SLA reports with team., About Us: From inception to commissioning and beyond, we offer complete mechanical contracting and energy services solutions. Our expertise includes design-assist, HVAC, plumbing…
5 days ago

Requirements

Requirement/Must Have:

1+ years of experience in Field Services support, tech Bar, Windows 10 and 11 upgrade, Hardware management for EUC, Information Management, or Customer Service management.
5-6 years of FSO Manager experience., * Disciplined, systematic problem-solving skills.
Windows Operating systems 10 & 11 with troubleshooting.
ITSM ticketing tools such as ServiceNow.
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
Internet browsers (e.g. Explorer, Chrome, Firefox, Edge).
VPN and remote dial-in users.

Qualification And Education:

Preferred MCP/MSCE/MSCA or HDI CSS.
ITIL knowledge of V2/V3/V4 especially on Service Desk, Incident, Problem, and Change Management preferred.
Bachelors / Masters / Equivalent.