IT Support Specialist

• Provide technical support for employees (Tier 1-2), responding to tickets related to hardware, software, and network issues.
• Deploy and support Windows endpoints using Autopilot, Intune, and configuration profiles.
• Assist in optimizing IT operations by improving internal automation methods using PowerShell and other tools.
• Assist in developing standard images, application deployment methods, and endpoint configuration baselines.
• Support user provisioning/deprovisioning in Entra ID and other business systems.
• Document IT processes, troubleshooting steps, and known solutions in the company’s knowledge base.
• Maintain accurate inventory and documentation of IT hardware and software assets.
• Collaborate with the IT team on routine system updates, patching, and small-scale projects.

Now, we’re entering a new phase of growth and are looking for a skilled and experienced IT Support Specialist to join our team, contributing to ensure the smooth operation of our technology infrastructure. The ideal candidate will thrive working in an innovative and fast-paced work environment, have a strong technical background, have excellent critical thinking skills, and will play a pivotal role in managing the IT team, overseeing IT projects, and ensuring cybersecurity., * 2-5 years of experience in a Help Desk or IT support role.

• Ability to diagnose and resolve common hardware/software issues.
• Familiarity with Windows operating systems and device imaging.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Proficient in Microsoft Office 365.
• Basic knowledge of computer hardware components and peripheral device setup.
• Understanding of IT security principles, including password policies and phishing awareness.
• Strong written and verbal communication skills.
• Ability to document procedures and contribute to knowledge-sharing.
• Team-oriented with a customer-focused mindset.
• Eagerness to learn and grow in a professional IT environment.
• Familiarity with endpoint compliance and device management concepts.
• Possess or be willing to obtain the CompTIA Security+ CE certification.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach, and move about regularly throughout the day and lift/carry up to 25 pounds. Must have manual dexterity to operate standard office equipment such as computers, printers, and phones. Must be physically capable of walking between office and production areas and attending events or meetings off-site as needed.

Paid parental leave, Parental leave, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, This position operates primarily in a professional office environment with occasional work in a manufacturing setting. It requires the use of standard office equipment and systems. This role involves cross-departmental collaboration and both independent and team-based responsibilities. Standard work hours for this position are 8:30 AM - 5:00 PM, Monday through Friday, with occasional overtime or off-hour work as business needs arise.

ITAR Requirement

In compliance with International Traffic in Arms Regulations (ITAR), candidates must be U.S. Citizens, U.S. Permanent Residents (Green Card holders), or individuals granted asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3).

Compensation and Benefits

PDW values our team, and we offer a compensation package reflective of your experience and capabilities. Benefits include:

• Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company
• Safe Harbor 401(K) with company match
• Paid Parental Leave
• A work environment that encourages teamwork and innovation
• Competitive salary, generous paid time off (PTO), and flexible leave options

Performance Drone Works (PDW) builds technologies for the warfighter, by the warfighter. Born out of the Drone Racing League, our roots are competitive, our mindset is tactical, and our mission is clear: deliver purpose-built unmanned systems to those who serve. We are not here to sell vapor; we build and ship real capabilities for real missions.