IT Support Technician

We are seeking a proactive and energetic IT Support Technician to join our dynamic technology team. In this role, you will be the first point of contact for technical issues, providing exceptional support to ensure seamless operation of computer systems, networks, and software applications. Your expertise will help maintain our IT infrastructure’s efficiency and security, empowering users to perform at their best. This position offers an exciting opportunity to develop your skills across a broad spectrum of IT support functions while making a tangible impact on daily operations., * Deliver technical support to end-users across hardware, software, and network issues with enthusiasm and professionalism

• Troubleshoot and resolve software problems, including Microsoft Office applications, operating systems (Windows, macOS, Linux), and specialized enterprise software such as BMC Remedy, ServiceNow, and Jira
• Manage computer hardware components, including desktops, laptops, mobile devices, and peripherals to ensure optimal performance
• Support computer networking tasks such as configuring LAN/WAN connections, DNS settings, TCP/IP protocols, VPN access, firewalls like Meraki, and network administration activities
• Assist with the deployment and management of operating systems using tools like SCCM and GPO for Windows environments
• Maintain security protocols by managing Active Directory accounts, implementing firewall rules, and supporting IT infrastructure security measures
• Use analysis skills to diagnose complex technical issues quickly and accurately while providing clear communication to users
• Collaborate with team members on help desk tickets via platforms like ServiceNow and Jira to track issues from initiation through resolution

Do you have experience in macOS administration?, * Proven experience in technical support roles with a strong understanding of computer hardware and software troubleshooting

• Hands-on knowledge of Microsoft Windows Server environments, Linux operating systems, and macOS systems
• Familiarity with computer networking concepts including LAN/WAN setup, DNS management, TCP/IP protocols, VPNs, firewalls (such as Meraki), and network administration tools
• Experience with endpoint management tools like SCCM and GPO for deploying updates and policies in Windows environments
• Proficiency in Active Directory management for user account creation and permissions control
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users
• Ability to handle multiple priorities efficiently in a fast-paced environment while maintaining excellent customer service standards
• Knowledge of help desk ticketing systems such as ServiceNow or Jira is preferred
• Certifications related to IT support or networking (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus

Join us in delivering outstanding IT support that keeps our operations running smoothly! This paid position is ideal for motivated individuals eager to grow their expertise in a vibrant technology environment.