TELECOMMUTE Program Director - SAP S/4 HANA Quality Management

• Define and lead the enterprise quality transformation strategy leveraging SAP S/4HANA QM for A&D Aftermarket operations
• Establish the target quality operating model covering repair, service, supplier quality, and compliance management
• Drive quality excellence initiatives focused on improving product reliability, service quality, and compliance adherence

Solution Design

• Architect end-to-end SAP QM solutions integrated with aftermarket and MRO processes
• Design quality processes across:

o Incoming supplier inspection

o In-process inspection for repairs and maintenance

o Final inspection for serviceable components

o Non-conformance and corrective action management

• Define integration between QM and:

o Maintenance (PM)

o Warehousing (EWM)

o Procurement (MM)

o Engineering and technical systems

• Ensure traceability and audit readiness across all quality processes

Program Delivery

• Lead global QM workstreams in large-scale SAP S/4HANA transformation programs
• Drive:

o Design workshops and blueprinting

o Fit-gap analysis

o Testing oversight (SIT/UAT)

o Cutover and deployment readiness

• Ensure high-quality, predictable delivery (>95% milestone adherence)
• Manage risks, dependencies, and quality governance across the program

Business Engagement

• Act as trusted advisor to Quality, Engineering, and Operations leadership
• Facilitate workshops and governance forums for:

o Quality process transformation

o Regulatory compliance

o Continuous improvement initiatives

• Translate business objectives into scalable SAP QM-enabled solutions

Value Realization

• Drive measurable improvements in:

o Product and service quality

o Reduction in defects and rework

o Faster root-cause analysis and issue resolution

o Improved supplier quality performance

o Regulatory compliance and audit success rates

• Define and manage KPI dashboards for:

o Quality performance

o Process efficiency

o Compliance metrics

Transformation & Innovation

• Enable digital quality processes through:

o Real-time inspection and analytics

o Integration with IoT / predictive quality solutions (where applicable)

• Drive automation in quality workflows and reporting
• Champion continuous improvement and lean quality practices across the enterprise

• Deep expertise in SAP S/4HANA Quality Management (QM) with strong leadership in designing and implementing enterprise quality processes
• Proven experience in Aerospace & Defense (A&D) Aftermarket, including:
• Component repair quality
• Service quality processes
• Inspection and compliance for spare parts and maintenance activities
• Strong knowledge of SAP QM capabilities, including:
• Inspection planning and results recording
• Quality notifications and non-conformance management
• Audit management and compliance tracking
• Incoming, in-process, and final inspection processes
• Experience integrating QM with key S/4HANA modules:
• MM (Procurement quality)
• PP / Manufacturing
• EWM (warehouse quality checks)
• PM / Service (maintenance quality inspection)
• Expertise in Aftermarket quality processes, including:
• Repair and overhaul quality control
• Service inspection checkpoints
• Warranty and failure analysis
• Supplier quality management
• Strong understanding of A&D regulatory requirements and standards, including:
• ITAR compliance
• Traceability and documentation
• Audit readiness and quality certifications
• Experience in integrating QM processes with:
• MRO/CRO operations
• Spare parts fulfillment
• Serialized inventory and component tracking
• Proven experience in quality transformation programs within SAP S/4HANA landscapes
• Ability to define and drive quality performance metrics, including:
• First pass yield
• Defect rates
• Cost of poor quality (COPQ)
• Audit compliance scores
• Supplier quality performance
• Strong experience working with cross-functional stakeholders across quality, manufacturing, aftermarket operations, and IT, * Strong executive leadership with proven ability to lead enterprise-wide quality transformation programs
• Excellent stakeholder management across quality, engineering, operations, and IT organizations
• Strong decision-making, governance, and conflict resolution capabilities
• Ability to lead large global teams and align diverse stakeholders
• Experience mentoring functional and consulting teams
• Strong commercial acumen and delivery accountability
• Strong communication and executive presentation skills