Temporary On Call (TOC) Service Desk Technician

i3 is seeking a Temporary On-Call (TOC) Service Desk Technician to provide flexible, as-needed technical support to team members across multiple locations. This position is ideal for someone who enjoys troubleshooting, rapid-response support, and contributing to a high-performing IT organization when demand spikes or coverage gaps occur. TOC technicians supplement the primary Service Desk team and may support day/night/weekend on-call rotations, depending on organizational needs., The TOC Service Desk Technician will support the IT Service Desk in tasks such as:

• Providing Tier 1/Tier 2 technical support to local and remote users via phone, email, ticketing systems, or in person.
• Troubleshooting issues related to hardware, software, networking, and user account access.
• Documenting all troubleshooting steps, resolutions, and relevant details in the ticketing
• Assisting with deployment, imaging, installation, configuration, and maintenance of IT systems and peripherals.
• Supporting user account provisioning and updates within Office 365, Active Directory, and related.
• Tracking and updating asset inventories, shipping/receiving equipment for remote users, and maintaining accurate records.
• Participating in on-call rotations to provide after-hours support as required
• Escalating advanced issues to senior technicians or engineers when necessary while maintaining ownership of user communication., * Position is as-needed and may require quick response times during on-call periods.
• May involve supporting users across multiple i3 sites.
• Professionalism, confidentiality, and adherence to company security practices are essential.
• U.S. citizenship is required.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required.

• Experience providing IT support in a professional environment.
• Proficiency with Windows OS, Microsoft 365/O365, basic networking, and common enterprise IT tools.
• Ability to work independently, respond quickly, and manage multiple tasks with minimal oversight.
• Strong customer service skills with clear written and verbal communication.
• Ability to troubleshoot both hardware and software issues effectively.
• Must be able to report onsite when needed and be available for short-notice on-call scheduling.
• Ability to obtain and maintain a U.S. government security clearance, * Experience with systems such as Active Directory, Azure AD, PDQ, Endpoint Manager, or similar enterprise management tools
• Familiarity with ticketing systems such as Zendesk, Jira, ServiceNow, or equivalent.
• ComptIA A+, Network+, or Security+ certification.
• Previous work with distributed teams or multi-site technical support.

Pay range $18-25 / hour

The pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, geographic location, and any applicable laws., * Long-term financial security

• Higher job satisfaction
• Greater job security
• Personal and professional growth
• Great company culture

Other outstanding benefits:

• Excellent insurance coverage
• 401(k) match
• Generous PTO
• Health and wellness incentives
• Tuition and certification reimbursement
• Countless opportunities to give back to the community through i3 Cares

i3 is a technically diverse, 100% team member owned business, headquartered in Huntsville, Alabama specializing in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services, Missile Defense Agency, National Aeronautics and Space Administration, and a variety of other Government organizations and private industry customers.