Data Manager (Remote)

• Support and manage ServiceNow Platform Data Management initiatives.
• Apply extensive knowledge of the ServiceNow platform, including CMDB, ITSM, ITOM, ITAM, and Strategic Portfolio Management (SPM).
• Design and support ServiceNow data architecture and ensure efficient data management practices.
• Develop and maintain data integration solutions using RESTful APIs, Web Services, JDBC, MID Server, Import Sets, and Transformation Maps for loading data from multiple sources.
• Work with integration technologies including ServiceNow Integration Hub, SailPoint, and MuleSoft.
• Design and implement data models within the ServiceNow platform while following best practices for scalability, performance, and maintenance of complex data structures.
• Design and develop complex reports and dashboards across ServiceNow platform workstreams using Performance Analytics, Reporting, and the native ServiceNow reporting engine.
• Lead data governance activities and provide technical direction and mentorship to junior team members.
• Apply ITIL best practices and ensure alignment with ServiceNow platform standards.
• Communicate effectively with executive leadership, business stakeholders, peers, and technical teams.
• Support knowledge transfer and mentor junior team members on ServiceNow data management and maintenance.

The Senior Data Manager will be responsible for leading ServiceNow data management initiatives, supporting enterprise data architecture, data integration, reporting, analytics, and data governance activities across the ServiceNow platform. The ideal candidate will possess strong technical knowledge of the ServiceNow platform, excellent communication skills, and the ability to provide guidance and mentorship to junior team members., * Minimum eight (8) years of experience in enterprise data management, data architecture, or ServiceNow platform administration.

• Strong knowledge of the ServiceNow platform, including:
• Configuration Management Database (CMDB)
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Strategic Portfolio Management (SPM)
• In-depth understanding of ServiceNow Data Architecture.
• Experience with ServiceNow data integration techniques, including:
• RESTful APIs
• Web Services
• JDBC
• MID Server
• Import Sets
• Transformation Maps
• Experience with ServiceNow Integration Hub, SailPoint, and MuleSoft.
• Experience designing and implementing data models within the ServiceNow platform.
• Strong knowledge of ServiceNow reporting tools, including Performance Analytics and native reporting capabilities.
• Experience leading data governance initiatives and providing technical guidance to junior team members.
• Working knowledge of the ITIL framework and ServiceNow implementation best practices.
• Excellent communication, stakeholder management, leadership, and mentoring skills.

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions. Please apply or call one of us to learn more, DivIHN, the ‘‘IT Asset Performance Services’’ organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.