Desktop Support Specialist

• IT Support: Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
• Local and Remote Offices: Support IT needs for both local and remote offices, addressing IT-related challenges and ensuring consistent performance.
• Project Work: Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders.
• PC Account Management: Handle the management of workstations in Active Directory.
• Hardware Maintenance: Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality.
• Software Support: Assist users with software-related problems, including installations, updates, and configuration adjustments. Imaging/Reimaging Operating Systems on PCs.
• Documentation: Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing.
• Security: Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies.
• Training: Provide training and guidance to end-users on IT tools and best practices.

• Bachelor’s degree

Preferred Qualification:

• Current or prior Labcorp experience
• 5 or more years of Windows operating systems experience
• 5 or more years related work experience in IT support, with a focus on hardware and software troubleshooting.

Additional Job Standards:

• Proficiency in Active Directory account management.
• Familiarity with healthcare systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.