Workforce Scheduling Administrator - Security Operations (Overnight Shift)

• Responsible for supporting the Workforce Management process in the Customer Fusion Center through the collection of exception information, entering of this information into the Kronos & Workforce Management system, and record keeping/file retention of all related documentation
• Additionally, this position supports the Fusion Center management team by providing daily workforce capacity data and information as necessary
• Enters Associate schedule exceptions into the Workforce management system to aide in the proper management and evaluation of Fusion Center call handling resources
• Also enters exception data into Kronos to document time off, missed punches, or other time clock exceptions for Fusion Center associates
• Runs reports from Kronos & Workforce Management system as needed to support the Fusion Center
• Maintains records and files to support Kronos & Workforce management entries
• Provides real time feedback to Fusion Center management with regard to individual associate scheduling information
• Administers all Schedule and Shift Changes within the Customer Fusion Center
• Typically reports to Workforce Planner
• Travel based on the needs of the business (10% of the time or greater)

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s Degree Preferred

• 3+ Years of high-volume scheduling or related dispatch experience
• Strong attention to detail
• Excellent data entry skills - speed and accuracy
• Working knowledge of Kronos or similar timekeeping system
• Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements, * high volume scheduling : 2 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Competitive compensation based on experience
• Health, Dental, Vision, and 401k offered
• Opportunity for growth

Metro One is an Equal Opportunity Employer committed to embrace diversity.

Job Type: Full-time, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work the required overnight schedule of Friday-Tuesday, 12:00 AM-8:00 AM, and maintain flexibility for occasional schedule adjustments based on business needs? (Yes/No)

Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients.

We are a rapidly growing organization transforming the contract security industry and we need talented, committed, and determined individuals to help us carry out our mission. Our environment is dynamic, committed to “dedicated service delivery” to our clients and a “best in class” employee experience for our thousands of security and LP officers.