IT Support Technician

As a Help Desk Support Specialist, you will be one of the first points of contact for our customers. You will help troubleshoot technical issues, provide excellent customer service, document support requests, and work with the rest of the InTech team to make sure customer issues are resolved quickly and professionally., * Provide first-level technical support to customers and end users

• Respond to support requests by phone, email, and in person
• Troubleshoot hardware, software, network, printer, email, and basic system issues
• Walk customers through problem-solving steps in a clear and professional manner
• Document all work performed in the ticketing system
• Track, route, and escalate unresolved issues to the appropriate team members
• Follow up with customers to ensure issues are resolved and service expectations are met
• Provide excellent customer service and maintain a professional, friendly attitude
• Assist with workstation setup, user account support, software installs, and basic network troubleshooting
• Recommend process improvements when recurring issues or better workflows are identified
• Continue learning and growing knowledge of help desk procedures, products, services, and customer environments

Do you have experience in Windows?, * Previous experience providing help desk, desktop support, or technical customer support

• Working knowledge of Windows desktops, Microsoft 365, printers, basic networking, and remote support tools
• Strong communication and customer service skills
• Ability to work directly with customers in a professional and friendly manner
• Strong troubleshooting skills and the ability to work through technical problems logically
• Ability to multitask and manage multiple support requests
• Dependable, organized, and willing to take ownership of assigned issues
• Comfortable providing on-site support at customer locations
• Outgoing personality and a genuine interest in helping people, * Experience working in a helpdesk environment
• Experience with ticketing systems and support tools
• Basic understanding of Active Directory, Microsoft 365 administration, networking, VPNs, and business-class IT environments
• CompTIA A+, Network+, Microsoft, or other IT certifications are helpful but not required, This position is a great opportunity for someone who wants to grow in IT, and become part of a team that values technical ability, customer service, and personal accountability., * There is travel between Altoona and State College customers that is required as a part of this position. Are you able to travel between customer locations as needed?

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• State College, PA 16801 (Required)

Pulled from the full job description

• Travel reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

InTech Network Solutions is a full-service IT Services and Managed Service Provider located in Central Pennsylvania. We provide technology support, managed services, cybersecurity, networking, and help desk support to healthcare facilities in the region, InTech Network Solutions is a growing IT services company with a strong reputation for responsive, professional, and customer-focused support. We work closely with our customers and take pride in delivering practical technology solutions that help their businesses operate successfully.