IT Engineer & Database Assistant

Green Bridge Community Housing (GBCH) is seeking a proactive and solution-focused IT Engineer & Database Assistant to join our growing team.

This is a unique dual-role opportunity combining Airtable database development and internal IT support. The successful candidate will play a key role in improving operational efficiency through tailored database solutions while ensuring the smooth day-to-day running of our IT systems.

The role will involve approximately:

• 60% Airtable development and database support
• 40% IT systems and infrastructure support, Airtable Development & Database Support
• Design, develop, and maintain Airtable databases to support organisational processes.
• Build scripts, automations, and integrations to improve workflow efficiency.
• Troubleshoot and resolve Airtable configuration and performance issues.
• Work closely with staff to understand operational needs and deliver effective database solutions.
• Produce user documentation and provide training and support for Airtable systems.

IT Systems & Infrastructure Support

• Provide first-line IT support for hardware, software, and networking issues.
• Set up and maintain IT equipment including computers, printers, and phones.
• Manage user accounts, permissions, and IT security processes.
• Maintain backup systems and support disaster recovery procedures.
• Monitor and support network infrastructure.
• Maintain IT asset inventory and liaise with external vendors and suppliers.
• Deliver staff training on IT usage, cybersecurity, and best practices.
• Liaise with vendors and the Finance Team regarding procurement of IT equipment and services., If you wish to provide a longer supporting statement, you may upload it as an additional document with your application.
• Do you hold a full UK driving licence and have access to a vehicle?
• Are you located within a reasonable commuting distance of our Sheffield office (S4 7JS)? If yes, please state your current location.
• Please note that sponsorship is not available for this role. Do you wish to continue with your application?
• Please note that this role is fully office-based in Sheffield, with no remote or hybrid working available. Do you wish to continue with your application?

Do you have a valid Driving License license?, Do you have experience in Software troubleshooting?, * Previous experience in an IT support role.

• Strong knowledge of hardware and software troubleshooting.
• Experience in database design, automation, and data management.
• Sound understanding of ETL processes, planning, and implementation.
• Proficiency in Airtable development, including scripts, automations, and APIs.
• Experience using automation platforms such as Make.
• Experience with Microsoft Admin tools including Entra, Exchange, Security, and Intune.
• Solid networking knowledge across wired and wireless environments.
• Experience with cloud storage solutions and IT troubleshooting.
• Advanced Microsoft Excel skills.
• Strong communication and training skills.
• Ability to manage multiple projects independently and effectively.

Desirable Skills & Experience

• Experience with network security.
• Certifications such as CCNA, Network+, or equivalent.
• Experience with cloud services such as SharePoint, Google Drive, and Microsoft 365.
• Background in IT infrastructure support.
• Full UK driving licence preferred., * Please provide a supporting statement outlining your suitability for the role, using the job description as a reference where possible. Include relevant experience, technical skills, and why you are interested in the position.

Pulled from the full job description

• Referral programme
• Company pension
• Health & wellbeing programme
• Company events, * Company pension
• Health & wellbeing programme
• Referral programme
• Company events