Level 2 Senior IT Field Engineer

This role is key to the success of GRIT Consultancy. You will be responsible for providing Level 2 technical support, delivering onsite assistance to clients across London/Southeast, and supporting deployments and projects across modern cloud-first environments. You will need to be confident working independently, managing your own schedule, and representing GRIT Consultancy professionally at client sites, * Provide Level 2 technical support across desktop, mobile, cloud, and networking environments.

• Attend client sites to troubleshoot issues, perform installations, and replace hardware where required.
• Deploy, configure, and manage Microsoft 365 and Intune environments, including device enrolment, compliance, policies, app deployment, and Autopilot.
• Support project delivery, including migrations, onboarding, endpoint refreshes, and site rollouts.
• Manage support tickets in line with SLAs, resolving issues independently where possible and escalating when required.
• Maintain accurate documentation and liaise with clients and internal teams to ensure smooth service delivery.
• Support user onboarding/offboarding, device provisioning, and account setup.
• Contribute to process improvements and undertake additional technical duties as required.

Do you have a valid Driving License license?, Do you have experience in Windows?, * Proven Level 2 IT support experience, ideally within an MSP environment.

• Strong experience with Microsoft 365 administration and deployment.
• Hands-on expertise with Microsoft Intune, including device management, compliance, policies, app deployment, and Autopilot.
• Good knowledge of Azure AD / Entra ID, user management, and security controls.
• Experience supporting and troubleshooting physical hardware, including laptops, desktops, and servers.
• Strong support experience across Windows 10/11 environments and virtual platforms such as Azure, ESXi, and Hyper-V.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and basic switch/firewall concepts.
• Strong troubleshooting, root cause analysis, workload prioritisation, and project delivery skills.
• Full UK driving licence with willingness to travel across London and surrounding areas.

Desirables

• Experience with RMM and PSA tools such as Autotask, Datto RMM, or N-able.
• Familiarity with UniFi, FortiGate, or Ruckus networking, including firewall and NAT configuration.
• Basic PowerShell scripting and automation skills.
• Experience administering SharePoint and Teams.
• Understanding of security best practices, including MFA, endpoint protection, and compliance.

Personal Attributes

• Highly organised with strong time management skills.
• Comfortable working in fast-paced MSP environments and adapting to changing priorities.
• Friendly, professional, and approachable with a calm, reliable attitude.
• Trustworthy with strong confidentiality awareness.

GRIT Consultancy is an award-winning, all-in-one IT support, consultancy, security and hosting solution provider based in London, serving businesses across the UK and globally. With over 25 years’ experience in the technology industry, we are a growing team of specialists dedicated to delivering reliable, secure and proactive IT solutions that enable our clients to focus on their core business.