IT Support Analyst (Hybrid)

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Receive calls from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. Escalates more complex problems to more senior team members based on Work Unit policies. Troubleshoots application problems, maintains applications, and provides input on system configuration. Assists with installation and troubleshooting of business area specific applications and equipment. Provides support for both vended and custom developed applications. May assist with application analysis, configuration, testing, training, and implementation of applications. Possesses basic understanding of application interfaces and works with vendors or interface partners to configure. Partners with customers to develop relationships and an understanding of business needs, goals, and objectives. Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department. Works with the customers to implement configuration changes to the applications to meet business needs. May be required to provide 24/7 on-call support Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus in Rochester, MN for occasional on-site expectations based on business needs.

Qualifications

HS/GED with either 4 years’ experience in technician, operator, or Help Desk role; or 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role. Demonstrates problem solving skills. Possesses hardware and software trouble-shooting skills. Experience in a clinical area in a large healthcare institution is desirable. Detail oriented. Able to prioritize work. Experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is preferred.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$27.99 - $37.78 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday through Friday 9:30am - 6pm, schedule will be an earlier shift during training. This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus in Rochester, MN for occasional on-site expectations based on business needs.

Weekend Schedule

No weekends unless directed by Enterprise

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the ‘EOE is the Law’. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.

Recruiter

Joy

HS/GED with either 4 years’ experience in technician, operator, or Help Desk role; or 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role. Demonstrates problem solving skills. Possesses hardware and software trouble-shooting skills. Experience in a clinical area in a large healthcare institution is desirable. Detail oriented. Able to prioritize work. Experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is preferred.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.