Sr. Manager, IT Service Delivery & Compliance (Kansas City Metro)

The Senior Manager, IT Delivery and Compliance plays a key role in ensuring IT services are delivered reliably, securely, and in alignment with business, client, and regulatory requirements across the enterprise. What You’ll Do:

IT Service Delivery & Application Management

• Manage day-to-day application health monitoring, incident response, and break/fix support across enterprise systems
• Develop and maintain support documentation including runbooks, troubleshooting guides, and known issue logs
• Coordinate with vendors and internal teams to resolve application defects, manage patches, and track open support cases
• Partner with Infrastructure to support architecture decisions enterprise wide
• Drive application rationalization by identifying redundancies, end-of-life systems, and consolidation opportunities
• Oversee vendor support agreements, including SLA compliance, renewals, and escalation management

IT Compliance & Risk Management

• Own enterprise IT compliance across applicable frameworks (e.g., NIST, SOC 2, ISO 27001)
• Define and enforce application-level controls including access management, encryption, data classification, and audit logging
• Lead internal and external compliance assessments, audits, and remediation efforts
• Maintain a centralized compliance register mapping systems, controls, and ownership
• Oversee access governance processes including user access reviews and privilege certifications

Client Contract & SLA Compliance

• Serve as the IT owner for client contracts and associated service commitments
• Maintain a centralized contract and SLA registry, including obligations, timelines, and renewal tracking
• Translate contract requirements into actionable IT operational controls and ownership
• Partner with Legal and Procurement during contract negotiations to ensure commitments are achievable and properly resourced
• Monitor SLA and compliance performance, proactively identifying and escalating risks before breach
• Provide visibility into contract performance to IT leadership and business stakeholders, * Act as escalation point for SLA issues, client compliance concerns, and IT service delivery risks
• Partner with Security, Infrastructure, PMO, and Operations to ensure compliance and contractual requirements are embedded in day-to-day operations
• Build strong relationships with business and client stakeholders to support operational alignment and trust

Team Leadership

• Lead, coach, and develop a team of analysts, coordinators, and application owners
• Set clear priorities, performance expectations, and accountability standards
• Foster a culture of ownership, continuous improvement, and operational excellence
• Mentor team members in application governance, compliance frameworks, and stakeholder management

Do you have experience in Vendor relationship management?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Business, Computer Science, or related field

• 8+ years of experience in IT operations, application management, or IT compliance
• 3+ years of people leadership experience
• Experience managing enterprise application portfolios and vendor relationships
• Working knowledge of compliance frameworks such as NIST, SOC 2, or ISO 27001
• Experience managing IT-related client contracts, SLAs, or service commitments
• Ability to interpret contract and regulatory requirements and translate them into operational processes
• Experience supporting audits, compliance reviews, or formal assessments
• Strong communication skills with experience presenting to leadership and stakeholders, * Experience in managed services, utilities, or infrastructure-focused IT environments
• Familiarity with ITSM and CLM tools (e.g., ServiceNow, Jira, Smartsheet)
• Certifications such as ITIL, PMP, CISM, or CRISC Background in IT governance frameworks (COBIT, ITIL) or enterprise risk management
• Hybrid or office-based role per company policy
• Occasional travel to client or operational sites for audits, reviews, or implementations
• On-call availability for critical escalations related to contracts, compliance, or service delivery issues
• Standard professional office environment with extended computer-based work

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, * Competitive base salary
• Target Bonus + Equity
• Generous PTO & paid holidays to maintain work-life balance
• 401(k) with a generous match to plan for your future
• Comprehensive benefits - medical, dental, vision, and life insurance
• Weekly pay for consistent, reliable compensation
• Great mentoring & career growth opportunities - we invest in your development

QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners’ energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. About this Role: Senior Manager, IT Delivery and Compliance 7101 College Blvd. Overland Park, KS 66210 (Hybrid) QISG (Quanta Infrastructure Solutions Group), part of Quanta Services, delivers integrated infrastructure solutions for the electric power, renewable energy, and utility sectors.