Field Installation & Service Technician - CCTV

WCCTV is experiencing tremendous growth in Ontario, California for support of the California market. We are currently looking for an experienced Field Technician for our Installation & Service department. Primary responsibilities of the position include installation, de-installation, repair, service and maintenance of surveillance and security equipment. Specific responsibilities include:

Supports the existing Field team with the installation, de-installation and maintenance of surveillance and security equipment in the state of California while adhering to WCCTV’s quality and health and safety standards. Maintains the inventory management of company vehicle inventory, ensuring the inventory is up to date, available

Primary Responsibilities

1. Installation of Wireless CCTV Systems * Reviews installation schedule, confirms and tests products before deployment. * Programs surveillance cameras / routers and related equipment in advance of installation. * Drives to customer sites, delivers and installs Solar Surveillance Trailers and/or CCTV cameras ensuring systems are properly installed and operating prior to customer sign off. May conduct site survey prior to installation. * Completes all installation paperwork and obtains customer sign off as required. Responds to customer questions regarding system operations as needed. * Interfaces with onsite customers or subcontractors on new installations and service calls. * Interfaces with internal Customer Service and Production departments on customer orders, installation information or related items. * Manages tools & vehicle inventory on daily basis ensuring properly equipped for all installation or repair tasks. * Adheres to all field safety requirements of Wireless CCTV and its customers.

2. Field Service and De-Installation * Performs service and/or maintenance of WCCTV products at customer locations. Addresses and resolves customer’s technical product issues through fault diagnosis, troubleshooting & maintenance of low voltage CCTV systems. * Responsible for the de-installation/decommission of solar surveillance trailers at customer sites and delivery of trailers back to WCCTV’s depot.

3. Business Improvement * Assists in the implementation of improvements wherever possible to reduce costs and improve time efficiency. * Assists in updating Production, Installation and Service processes and documentation. * surveillance systems while providing outstanding customer service every step of the way!

Do you have experience in Troubleshooting electrical systems?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

• Electronics or low-voltage certification preferred

Technical & Professional Skills

• Intermediate knowledge of Access Control, Intrusion Detection, and Video Management Systems
• Intermediate understanding of computer networking and IP-based systems
• Proficiency with PC-based diagnostic tools and basic business software (e.g., MS Office)
• Strong time management, organization, and multitasking skills in a hands-on work environment
• Effective verbal and written communication skills, with the ability to interact professionally with customers and internal teams
• High school diploma or equivalent required
• Electronics or low-voltage certification preferred

Experience

• Minimum of 3 years of hands-on professional experience working with low-voltage systems in a field service or installation environment, including:
• Installation, service, and support of low-voltage infrastructure such as alarm systems, access control, intrusion, and video surveillance systems
• Electrical and system troubleshooting, including diagnosing and resolving technical issues
• Configuration and programming of surveillance cameras, routers, and related networked devices
• Working knowledge of TCP/IP networking, including DNS, DHCP, gateways, routers, and switches
• Experience with low-power wireless technologies used in security or communication systems
• Ability to read and interpret schematics, wiring diagrams, and technical documentation, * Do you have at least 3 years of hands-on professional experience installing and servicing low-voltage systems in a field environment?
• Do you have experience installing, servicing, or supporting video surveillance, access control, intrusion, or alarm systems?
• Do you have hands-on experience troubleshooting low-voltage electrical and system issues in the field?
• Do you have experience programming and configuring surveillance cameras and/or routers prior to or during installation?
• Are you able to read and interpret schematics, wiring diagrams, and technical documentation?
• Have you worked with low-power wireless technologies used in security, surveillance, or communication systems?

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Starting hourly rate of $29.00 - $32.00 per hour for highly experienced candidates.
• Company provided medical, dental, vision and life insurance along with 401(k) Plan with Company match up to 4%.
• 10 days of vacation/paid time off (increases with length of service) along with 7 paid Company holidays. Wireless CCTV, LLC (“WCCTV”)located in Richardson, Texas, is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. (http://www.wcctv.com/)., * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company’s range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidates can expect to receive comprehensive coaching and support through detailed and ongoing internal sales training programs designed to help grow your own personal success in a Sales career within the Company.

Candidates must already have a work authorization that would permit them to work in the US.