Technical Lead NICE CXONE

Lorven Technologies Inc

United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Application Programming Interfaces (APIs) Data Analysis Server Applications Auto Dialer (Communication Software) Interactive Voice Response Databases Customer Interaction Management (Software) Software Design Documents Infrastructure as a Service (IaaS) Platform as a Service (PAAS) Release Management Software Engineering

+6 more

Web Services Scripting Computer Networking Systems Backend Information Technology Restful APIs

Job description

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Understand business requirements with the ability to translate to technical requirements
Prepare design documents based on business requirements for the application development
Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.
Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

Requirements

Bachelor’s degree in Computer science or equivalent, with minimum 12+ Years of relevant experience
Must Have NICE InContact and/or NICE CXone: 5 years (Required)
Must Have scripting in NICE CXOne Studio: 3 years (Required)
Must Have Restful Webservices / API: 5 years (Preferred)
Should have Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
NICE CXONE InContact Contact Center Engineer - Looking for lead developer who working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
Confident in a client facing role and possess the ability to manage multiple stakeholders.