CXone Developer / Designer

• Design and develop contact center solutions using NICE CXone.
• Build and customize IVR, call flows, and customer interaction workflows.
• Develop and maintain CXone Studio scripts for complex contact center requirements.
• Design advanced routing logic, skills-based routing, queues, and interaction flows.
• Translate business and contact center requirements into scalable technical designs.
• Develop integrations between NICE CXone and CRM, APIs, and enterprise applications.
• Design and implement API-based integrations for contact center workflows.
• Develop reusable components and standardized CXone design patterns.
• Customize CXone solutions based on business and customer-experience requirements.
• Perform unit, integration, and end-to-end testing of developed solutions.
• Troubleshoot complex issues within scripts, IVR flows, routing logic, and integrations.
• Optimize existing CXone solutions for performance, scalability, and maintainability.
• Participate in solution design reviews and provide technical recommendations.
• Support deployments, releases, and production implementation of developed solutions.
• Maintain technical design and development documentation.

• Experience with CRM and enterprise application integrations.
• REST API / Web Services integration experience.
• Experience with large-scale CCaaS implementations or migrations.
• Experience designing complex enterprise contact center solutions.
• Knowledge of cloud-based integration patterns.

Must-Have Skills

• NICE CXone Development
• NICE CXone Studio / Studio Scripting
• IVR & Contact Flow Development
• Routing Logic & Queues
• Contact Center Solution Design
• CXone Customization
• CCaaS Development
• API / REST Integrations
• Contact Center Integrations
• Skills-Based Routing
• Troubleshooting & Debugging
• Solution Design & Development