Backfill Position !! Direct Client !! AWS Connect Voice Engineer with Java Platform Experience

Accion

United States

3 months ago

Apply on indeed.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$110,000.0 - $120,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Java (Programming Language) Automatic Call Distributor Application Programming Interfaces (APIs) Amazon Web Services VoIP Databases IP Pbx Session Initiation Protocols Routing Performance Tuning Systems Integration Amazon Connect

+5 more

System Availability Spring-boot Backend Restful APIs Microservices

Job description

Design, develop, and implement solutions using Amazon Connect for contact center operations
Configure and manage voice workflows, call routing, IVR systems, and integrations
Develop and maintain backend services and integrations using Java
Collaborate with cross-functional teams to gather requirements and translate them into scalable voice solutions
Integrate Amazon Connect with external systems (CRM, APIs, databases)
Troubleshoot and resolve issues related to voice infrastructure and contact center operations
Optimize system performance, call flows, and customer experience
Ensure high availability, security, and compliance of voice systems
Support deployment, testing, and production releases

Requirements

Do you have experience in VoIP administration?, * Strong experience with Amazon Connect (contact flows, routing, integrations)

Solid understanding of voice engineering concepts (IVR, SIP, telephony systems, call routing)
Proficiency in Java development (Spring Boot or similar frameworks preferred)
Knowledge of REST APIs and microservices architecture
Experience integrating voice platforms with CRM or third-party systems
Strong problem-solving and troubleshooting skills
Excellent communication and collaboration abilities