End User Specialist 1

Coordinate ICT service delivery for a designated area, either as a team lead or individual contributor. Provide advanced support for IT end user services. Acts as a subject matter expert and may serve as a local team lead or escalation point for technical issues.

Maggiori Responsabilità

• Ensure service delivery aligns with compliance, standards, and policies.
• Focus on specific IT service areas.
• Deliver specialized support in areas such as hardware provisioning, conferencing tools, software deployment, or mobile device management.
• Troubleshoot and resolve escalated incidents and requests.
• Support IT service continuity and contribute to problem management activities.
• Coordinate with IT peers on service improvements and project rollouts.
• Ensure IT activities and user support comply with policies, procedures, and standards.
• Provide user training on IT tools and services when needed.
• Maintain documentation for local IT services and procedures.

• Degree in Business, Information Systems, or a related field
• At minimum internship experience within an IT operations environment
• Ability to perform in Excel, Power BI, ServiceNow (or similar ITSM platforms)
• Structured, organized, and capable of managing multiple requests in a complex organisation
• Clear communicator, comfortable handling reporting and follow-ups across teams
• Excellent interpersonal and customer service skills