Technical Support CoordinatorMason, OHAdrian

The Technical Support Coordinator provides technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of their computer systems for approved applications. Provides assistance in resolving most problems of hardware and supported applications, and explains these resolutions in a clear, concise manner., * Diagnoses/Resolves problems through both questioning techniques and through the use of “remote diagnostics”. Assists by giving correct resolutions in a clear, concise and courteous manner

• Interprets error messages from system software or application programs; initiates required actions.
• Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
• Escalates unresolved calls to second level support and follows through to completion.
• Assists with proofing documentation/procedures relating to supported systems.
• Develops procedures for Support Center.
• Records all communications relating to associates’ questions/problems into call tracking.
• Proofs and tests procedures prior to implementation.
• Assists in training users in the operation of supported systems.
• Assists in the development of training programs for supported systems.

• High School Diploma
• Direct involvement with Customer Service experience
• Computer systems experience
• Strong communication skills, both oral and written
• Good problem solving skills
• Good organization skills with strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation
• Flexibility to work varied schedules, including evenings and weekends and to carry Emergency Paging Device as scheduled, * College degree
• 1+ years’ experience
• Point of Sale Environment/Retail experience

paid time off, This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!