Technical Support Specialist

• Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications.
• Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner., * Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center
• Development of procedures for Support Center
• Record all communication relating to associates: questions/problems into call tracking.
• Proofing and testing of procedures prior to implementation.
• Assist in training users in the operation of the supported systems
• customers in the operation of supported systems for approved applications.
• Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.”
• Assists by giving correct resolutions in a clear, concise and courteous manner.
• Interprets error messages from system software or application programs; initiates required actions.
• Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
• Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.
• Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
• Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation

Do you have experience in Technical support?, Do you have a High school diploma or GED?, * Excellent written & oral communication skills

• Problem resolution - Able to troubleshot computer software/hardware issues over the phone
• Superior organizational skills with a strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation.

EXPERIENCE:

• Point of Sale environment/retail experience preferred
• Direct involvement with customer service experience
• Computer systems experience., * High School required; College experience preferred, * Troubleshooting: 1 year (Preferred)
• Computer hardware: 1 year (Preferred)
• Technical support: 2 years (Required)

Work Location: Hybrid remote in Mason, OH 45040

Up to $18.50 an hour - Full-time, Contract, Job Types: Full-time, Contract

Pay: Up to $18.50 per hour

Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths–driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).