Support Analyst I

The Support Analyst I is responsible for providing technical support and troubleshooting assistance to end-users for software applications managed by ManhattanLife Enrollment and External Platforms. Associates will work closely with internal, external, and vendor partners to ensure consistent operation of applications and processes., * Provide first-level technical support and assistance to end-users for ManhattanLife’s proprietary web applications.

• Troubleshoot and resolve user-reported issues within pre-defined SLAs, conducting preliminary testing and validation of web application updates or bug fixes prior to deployment.
• Collaborate with senior Support Analyst, development teams, and business stakeholders to address complex issues.
• Gain foundational understanding of EDI concepts and processes.
• Assist in EDI mapping and transaction processing task, ensuring accurate data exchange with external partners.
• Work closely with EDI partners to identify and resolve EDI related issues and discrepancies.
• Assist in updating and maintaining application documentation, including user guides and support processes.

Do you have experience in Webex?, Do you have a Associate’s degree?, Associate’s or Bachelor’s degree in an IT related field (Computer Science or Information Technology) or equivalent experience., * Familiarity with database concepts, including the ability to understand and work with data retrieval processes, such as querying, to support application troubleshooting and reporting needs.

• Basic knowledge of Microsoft Office Suite for creating reports and documentation.
• Familiarity with web browsers and troubleshooting browser-related issues.
• Strong problem-solving skills, including experience with root cause analysis for system issues.
• Excellent verbal and written communication skills to interact with users and team members.
• Capable of managing and prioritizing tasks effectively, ensuring critical issues are addressed promptly while maintaining progress on other responsibilities.
• Possesses a User-Focused service approach.
• Eagerness to learn and adapt to new technologies and processes.
• Familiarity with SDLC methodologies (e.g., Waterfall, Agile, Hybrid) preferred.
• Familiarity with Microsoft DevOps platform preferred.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Free parking
• Wellness program
• Benefits from day one
• Flexible schedule

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development and a company-wide wellness program.