CA-Tier 2 IT Support - Secret

The person in this position providing trouble shooting and assistance with classrooms equipment; images and repairs classroom equipment; and simulates or recreates user problems to resolve operating difficulties. The duties will include all Tier 2 duties, Interact with Undergraduate School (UGE), helpdesk staff, DEVOPS, network team to restore service and or identify and correct core problems. Documents, tracks, and monitors problems to ensure a timely resolution.

Experience:

• Knowledge of macOS, Windows, iOS, and Active Directory

Education:

• Educational requirements include BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.

Certifications:

• Require anyone of the following IAT Level I (A+ CE, CND, Network+ CE, SSCP, CCNA Security) and CE/OS Certification.

Physical Demands

This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

• 3 Medical Plan Options
• Dental and Vision
• FSA, DCFSA, HSA
• Life/AD&D Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Training and Educational Assistance
• Paid Time Off (PTO)
• 11 Federal holidays
• 401k plan with up to a 6% match (100% immediate vesting)

Equal Opportunity Employer

Sunayu, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.

Sunayu, LLC has an exciting new opportunity to support the Defense Language Institute Foreign Language Center (DLIFLC). We are looking for professionals to help us manage and modernize the IT infrastructure that drives world-class language instruction for the DLIFLC’s diverse academic community., Sunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country’s most vital interests.

Culture

Our strength lies in our community: Our team prioritizes collaboration, professional growth, and encourages open communication. At Sunayu, we don’t just secure the mission-we grow together.

Career Development

We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year. We also participate in many industry conferences and events where we share our expertise and experiences.