SAP Basis Lead Consultant

We are seeking an experienced Basis Lead Consultant to take full ownership of Basis AMS service delivery across complex and large-scale SAP landscapes for multiple global customers. The ideal candidate must have strong Basis expertise, excellent communication skills, and proven experience leading teams of 10+ consultants in a 24x7 support environment. This role demands a highly proactive leader who can drive operational excellence, ensure SLA adherence, mentor delivery teams, and collaborate closely with customer and internal SAP teams., Service Delivery & Operations

• Lead the end-to-end delivery of AMS services across SAP environments (ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA, PI/PO, CPI).
• Act as the first point of escalation for all technical delivery issues.
• Ensure on-time delivery, SLA compliance, and adherence to SAP-standard processes.
• Oversee shift rotations and ensure seamless handovers across global teams.
• Identify delivery risks and create mitigation or response plans.

Technical Leadership

• Guide and mentor teams in Basis, Security, and Data Growth areas.
• Provide expert support in troubleshooting complex SAP Basis issues across ABAP/Java stacks and HANA DB.
• Drive RCA-based problem-solving for recurring issues.
• Collaborate with cross-functional SAP teams to enable agile resolution of critical incidents.

Reporting & Governance

• Prepare and review:
• Monthly Service Performance Reports
• Weekly Issue Trackers & Open Items
• Monthly Continuous Improvement Reports
• Publish SLA, KPI, and performance insights for leadership and customer stakeholders.
• Maintain quality assurance for all deliverables, documentation, and service components.

Tools, Process & Innovation

• Hands-on experience with SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools.
• Promote the adoption of AI-based automations, process improvements, and service optimization initiatives.
• Ensure robust governance, compliance, and standardization across delivery processes.

Customer Management

• Engage actively in customer calls, consultations, and technical discussions.
• Handle complex customer interactions with maturity and clarity.
• Provide customer pulse, identify focus areas, and recommend improvements to leadership.

• Expert-level Basis Administration (HANA DB, ABAP/Java stacks, system copies, upgrades, migrations, performance tuning).
• Strong exposure to ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, CPI.
• Deep understanding of large-scale and multi-customer SAP landscapes.
• Strong analytical, troubleshooting, and problem-solving abilities., * Excellent verbal and written communication skills for global stakeholder interactions.
• Strong people management, mentoring, and team coordination abilities.
• Proactive, innovative mindset with focus on continuous improvement., * Bachelor’s degree in computer science, Engineering, Information Systems, or related field.
• 10-15+ years of Basis experience, including leadership roles in global environments.
• SAP Basis certification and ITIL
• Proven experience leading teams of 10+ consultants in multi-customer delivery models.