Tier 2 IT Support Engineer

• Provide Tier 2 support for desktops, laptops, mobile devices, and business applications.
• Troubleshoot and resolve hardware, software, operating system, and network-related issues.
• Install, configure, and maintain Windows workstations and related business technologies.
• Support Microsoft 365 environments, including user administration and troubleshooting.
• Manage and troubleshoot Active Directory user accounts, permissions, and group policies.
• Assist with deployment, imaging, configuration, and maintenance of endpoint devices.
• Support VoIP phone systems and related communications technologies.
• Perform routine maintenance, updates, patching, and system upgrades.
• Monitor system and network performance and assist with security-related initiatives.
• Document technical procedures, configurations, and issue resolutions.
• Utilize a ticketing system to manage and resolve support requests efficiently.
• Provide onsite support to client locations when required.
• Communicate technical information effectively to users with varying levels of technical expertise.

One of our clients is seeking a skilled Tier 2 IT Support Engineer to join their growing IT services team. This role supports a variety of small and mid-sized business environments, providing technical troubleshooting, systems support, and customer-facing IT solutions. The ideal candidate is a strong problem solver who enjoys working with multiple technologies and delivering excellent service to end users. Prior Managed Services Provider (MSP) experience is required for success in this role., * 3+ years of professional IT support experience.

• Previous experience working for a Managed Services Provider (MSP) is required.
• Experience supporting Microsoft Windows environments.

• Strong knowledge of: o Microsoft 365 o Active Directory o Desktop deployment and support o Basic networking concepts and troubleshooting

• Experience diagnosing and resolving workstation, application, and connectivity issues.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation.
• Ability to lift and move IT equipment as needed., * Multiple years of MSP experience supporting diverse client environments.
• Familiarity with PSA/ticketing systems.
• Experience with endpoint security solutions.
• Understanding of VoIP technologies.
• Exposure to cloud services, device management, and network security best practices., * Strong troubleshooting and analytical skills.
• Dependable, accountable, and customer-focused.
• Comfortable working independently and as part of a collaborative team.
• Passionate about technology and continuous learning.
• Able to thrive in an MSP environment supporting multiple clients and competing priorities.

• Competitive salary based on experience.
• Medical and dental benefits.
• Retirement savings plan.
• Paid time off.
• Professional development and training opportunities.

Travel Requirements

• Local travel to client sites as needed (approximately 25%).