Tier 1 IT Support Specialist

LEDGENT

San Francisco, CA, United States

7 days ago

Apply on www.dice.com

Prepare application

Role details

Contract type

Temporary to permanent

Employment type

Part-time (≤ 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$72,800.0 - $87,360.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Active Directory Business Software Cloud Computing Issue Tracking Systems Network Configuration and Change Management Networking Basics Wi-Fi Technology Computer Equipment Information Technology User Accounts

Job description

We are seeking a skilled Tier 1 IT Support Specialist to join our team. This contract position will focus on hands-on technical support, enabling our IT Manager to concentrate on higher-tier support and integration activities. The ideal candidate will have experience supporting users in construction, architecture, or similar industries and be comfortable working independently in a fast-paced environment., * User Support (25-30 hours/week):

Execute employee onboarding and offboarding procedures following established checklists
Prepare and configure new laptops and workstations for deployment
Set up desks and workspaces for new employees at various office locations
Manage user accounts in Active Directory (creation, modification, disabling)
Handle email group management and access provisioning

Technical Support:

Provide Tier 1 troubleshooting for common issues (printers, Wi-Fi, hardware, software)
Assist with select Tier 2 technical issues as needed
Perform basic network troubleshooting and connectivity support
Maintain and organize IT equipment inventory

Site Management:

Travel to regional offices (Petaluma, Napa, Santa Cruz) for equipment delivery and setup
Manage cable organization and workspace improvements
Reformat, repurpose, or prepare legacy IT equipment for recycling

Documentation:

Create and maintain IT procedures and standard operating procedures (SOPs)
Document technical issues and resolutions in ticketing system

Requirements

2+ years of experience in Tier 1 IT support or help desk role
Strong knowledge of Windows operating systems and Active Directory
Experience with laptop/desktop hardware setup, configuration, and troubleshooting
Proficiency with Microsoft 365, Exchange, and common business applications
Excellent organizational skills and attention to detail
Strong communication skills and customer service orientation
Ability to work independently with minimal supervision
Valid driver’s license and reliable transportation for local travel
Ability to lift and move IT equipment (up to 50 lbs), * Experience supporting users in construction, architecture, or engineering environments
Familiarity with cloud-based IT infrastructure
Knowledge of Tier 2 support tasks (network configuration, server basics)
Experience working in a hybrid or remote support model

Benefits & conditions

Hybrid Schedule: 3 days onsite (typically Tuesday-Thursday), 2 days remote
9/80 Schedule: Work nine 9-hour days over two weeks, with every other Friday off
Primary Office: San Francisco (Mission Street)
Travel: Occasional same-day trips to Petaluma, Napa, and Santa Cruz offices (mileage reimbursed)
Physical Requirements: Frequent bending, crawling under desks, lifting equipment, and cable management