Front desk/Ophthalmic technician

The Front Desk/Ophthalmic technician will work directly with the physician to perform patient check-in, patient workups, pretesting, and diagnostic imaging, while ensuring a smooth, comfortable experience for patients throughout their visit., Front desk responsibilities:

• Greet patients warmly and manage front desk check-in/check-out
• Schedule, confirm, and reschedule patient appointments
• Answer phones and respond to patient inquiries
• Verify insurance eligibility and benefits before appointments (mostly done by EHR)
• Collect copays, deductibles, and outstanding balances
• Scan and upload documents, referrals, and forms into the EHR
• Coordinate referrals with other providers as directed
• Maintain a clean, organized, and welcoming front office
• Support other administrative tasks as needed (cleaning, organizing, etc…)

Technician responsibilities:

• Perform patient history intake and chief complaint documentation
• Conduct visual acuity testing, refractions, and pupil exams
• Perform tonometry (IOP measurement)
• Operate diagnostic equipment, including OCT, fundus photography, visual field testing, topography, and biometry (as applicable)
• Assist the physician during exams, including scribing in the EHR
• Clean, calibrate, and maintain diagnostic equipment
• Assist with minor in-office procedures and surgical scheduling coordination as needed

Do you have experience in Patient comfort?, Do you have a High school diploma or GED?, Required

• High school diploma or equivalent
• Strong attention to detail and ability to multitask in a fast-paced clinic
• Excellent patient communication and bedside manner

Preferred (not required)

• Prior experience in an ophthalmology or optometry setting strongly preferred
• Comfortable using diagnostic ophthalmic equipment (or willing to be trained)
• COA, COT, or COE certification (JCAHPO)
• Experience with EHR systems such as ModMed
• Experience assisting with cataract or other ophthalmic surgical workups
• We will offer training if you have never worked in the ophthalmology field before

Pulled from the full job description

• Paid training
• On-the-job training
• Continuing education credits
• Professional development assistance
• Tuition reimbursement
• 401(k)
• 401(k) matching, * Competitive salary, commensurate with experience and certification
• Hands-on training and mentorship from the physician
• Opportunity to help shape clinical workflows in a new practice
• PTO, retirement plan, CE allowance., * 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance
• Tuition reimbursement