Systems Administrator

Junk Your Car is a growing vehicle-buying and auto-recycling business focused on making it simple for customers to sell unwanted, damaged, or end-of-life vehicles. We are looking for a highly organized, resourceful Administrative Operations Coordinator to help build the internal systems, structure, and day-to-day organization needed to scale.

This is not a passive receptionist role. You will help create order from moving pieces: organizing leads, managing paperwork, building operating procedures, keeping follow-ups on track, improving internal communication, and making sure nothing falls through the cracks., * Build and maintain organized systems for leads, vehicle purchases, towing, title paperwork, payments, customer communications, and vendor records.

• Keep the CRM accurate and ensure every lead has a clear status, owner, next step, and follow-up date.
• Create and document standard operating procedures for key workflows, including:
• New lead intake and qualification
• Vehicle photo and VIN collection
• Offer approval and customer follow-up
• Title and ownership-document review
• Towing dispatch and pickup coordination
• Payment confirmation and deal completion
• Post-purchase customer communication
• Help organize shared drives, folders, spreadsheets, contracts, title documents, invoices, towing records, and vendor information.
• Track pending deals and proactively follow up with customers, tow drivers, title companies, salvage yards, and internal team members.
• Coordinate towing and pickup schedules; confirm addresses, vehicle condition, keys, titles, customer availability, and payment requirements.
• Monitor inbound calls, texts, website leads, and CRM activity to ensure fast responses and proper routing.
• Assist with recruiting, onboarding, and organizing administrative or sales support staff as the business expands.
• Maintain dashboards and simple reports on lead volume, contact rate, offers sent, vehicles purchased, pending titles, canceled deals, towing status, and operational bottlenecks.
• Identify recurring problems and recommend practical fixes to improve speed, accuracy, and customer experience.
• Support leadership with calendar management, meeting notes, task tracking, vendor coordination, and special projects.
• Help ensure communications and records are professional, organized, and compliant with company policies.

What Success Looks Like

Within the first 60-90 days, this person should help create a more organized and repeatable operating environment, including:

• A clean CRM with clear lead stages and follow-up ownership.
• Centralized folders and records for every vehicle transaction.
• Written procedures for the core customer-to-pickup workflow.
• A daily tracker for pending purchases, titles, tows, payments, and unresolved issues.
• Fewer missed follow-ups, fewer incomplete files, and faster movement from lead to completed vehicle pickup.
• A leadership dashboard showing where deals are getting stuck and what needs attention.

Do you have experience in Texting/chatbox tools?, The right person is proactive, detail-oriented, comfortable with technology, and able to take an idea or messy process and turn it into a clear system., * 2+ years of administrative, operations, project coordination, dispatch, customer service, or office-management experience.

• Strong organizational skills and obsessive attention to detail.
• Comfortable using Google Workspace, spreadsheets, CRMs, task-management tools, texting platforms, and shared drives.
• Ability to create structure independently rather than waiting for step-by-step direction.
• Strong written and verbal communication skills.
• Ability to manage multiple moving priorities in a fast-paced environment.
• Professional, dependable, solutions-oriented, and comfortable following up firmly but respectfully.
• Experience in automotive, towing, salvage, logistics, title processing, dispatch, or lead-based sales is a major plus.

Preferred Traits

• You naturally notice gaps and fix them.
• You enjoy taking disorganized information and turning it into a clean process.
• You are comfortable holding people accountable to follow-ups and deadlines.
• You move quickly without sacrificing accuracy.
• You understand that fast customer communication directly affects revenue.

3.73.7 out of 5 stars Remote $800 - $1,000 a week - Full-time