Desktop Support Technician

We are seeking a dynamic and proactive Desktop Support Technician to join our client’s IT team! In this role, you will be the hands on support for end-users seeking technical assistance, ensuring smooth operation of computer systems and related hardware. Your enthusiasm for problem-solving and customer service will drive efficient resolution of technical issues, supporting our organization’s productivity and technological excellence. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations., * Provide prompt and effective technical support to users across various departments, addressing hardware, software, and network issues.

• Troubleshoot and resolve problems related to desktop computers, laptops, peripherals, operating systems (Windows and macOS), and software applications such as Microsoft Office.
• Supporting IT equipment in a distribution center environment.
• Manage computer hardware assets, including installation, configuration, upgrades, and maintenance of desktops, laptops, printers, and other peripherals.
• Assist with network connectivity issues by configuring and troubleshooting LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and Wi-Fi connections.
• Document all support activities thoroughly in ticketing systems while maintaining clear communication with end-users throughout the resolution process.

Do you have experience in macOS?, * Strong technical support skills with the ability to troubleshoot hardware and software problems efficiently.

• Knowledge of computer management practices including operating systems (Windows) and software troubleshooting techniques.
• Excellent communication skills to clearly explain technical issues to non-technical users while providing exceptional customer service.
• Ability to work independently or as part of a team in a fast-paced environment while managing multiple priorities effectively. Join us to be part of an energetic team dedicated to empowering users through innovative IT solutions! Your expertise will help ensure seamless technology experiences across our organization while advancing your career in IT support.

part of Allegis Group, 3.83.8 out of 5 stars Montgomery, NY 12549 $24 - $25 an hour - Contract