Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite technical support within a secure government-operated environment. This individual will support end users and critical technology systems while partnering with a larger field services team to ensure reliable and efficient IT operations., * Provide technical support for approximately 275 end-user devices.

• Install, configure, troubleshoot, repair, and maintain desktops, laptops, printers, and peripheral equipment in a Windows-based environment.
• Support Windows 11 and Microsoft 365 environments, resolving hardware, software, and user-related issues.
• Diagnose and resolve hardware/software break-fix issues.
• Perform workstation deployments, upgrades, refreshes, and equipment replacements.
• Document incidents, requests, troubleshooting steps, and resolutions.
• Assist with support and troubleshooting of security camera systems, servers, and network switches as needed.
• Deliver exceptional customer service while supporting users with varying levels of technical proficiency.
• Collaborate with team members to maintain service levels and ensure operational continuity.
• Manage multiple priorities and service requests in a fast-paced environment.

The ideal candidate will have strong technical troubleshooting abilities, a customer-first mindset, and a desire to grow their experience across desktop, server, network, and security technologies., * 1-2+ years of experience in Desktop Support, Technical Support, Help Desk, Field Services, or a related IT role.

• Hands-on experience installing, troubleshooting, and repairing devices in a Windows environment.
• Experience supporting Windows 11 and Microsoft 365.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to think critically and solve technical issues independently.
• Strong organizational, prioritization, and time-management abilities.
• Ability to work effectively both independently and within a team environment., * Experience supporting enterprise desktop environments.
• Basic knowledge of servers, networking, and infrastructure technologies.
• Experience working within government, public sector, healthcare, or other highly regulated environments.
• Familiarity with security systems or surveillance technologies.

Additional Requirements

• Valid driver’s license required.
• Ability to lift and carry equipment and work in physically demanding or uncomfortable positions when necessary.
• Must complete required training designed to prepare personnel for working within a secure public safety environment.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.