* Assistant Health Services Information Technology Director- Application Development Exempt

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team
• Shows initiative and follow-through
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands
• Acknowledges and respects cultural and linguistic differences of diverse populations.
• Excels at troubleshooting

What you will typically be responsible for:

• Assists in the planning, direction, and oversight of Health Services Information Technology operations across multiple divisions, including Contra Costa Regional Medical Center and Health Centers, Contra Costa Health Plan, Behavioral Health Services, Public Health, Detention Services, and administrative services
• Serves as a key member of Health Services IT leadership, providing operational and strategic support to the Director and acting on the Director’s behalf as assigned
• Oversees assigned IT teams, supervisors and managers, analysts, and support personnel; establishes performance expectations; provides coaching and professional development; and ensures alignment with departmental goals and priorities
• Directs and coordinates the implementation, optimization, and maintenance of clinical, business, and administrative information systems to support operational efficiency, regulatory compliance, and quality patient care
• Leads cross-functional initiatives involving system design, workflow improvement, process automation, data integration, and technology adoption.
• Collaborates with operational, clinical, and executive leadership to identify business needs, evaluate opportunities for technology solutions, and prioritize system enhancements and projects
• Establishes processes for proactively gathering stakeholder feedback, assessing organizational needs, and translating those needs into technology strategies, operational priorities, and system improvements
• Participates in the planning, development, acquisition, implementation, and lifecycle management of hardware, software, infrastructure, and data communication solutions
• Manages relationships with software vendors, consultants, and third-party service providers; negotiates priorities, monitors performance, and ensures contractual obligations are met
• Develops, implements, and monitors departmental policies, procedures, standards, and governance processes to ensure compliance with applicable laws, regulations, accreditation requirements, and security standards
• Assists with the development, monitoring, and management of operational and capital budgets; evaluates resource needs and recommends investments to support organizational objectives
• Monitors project portfolios, operational performance metrics, service levels, and customer satisfaction measures; recommends corrective actions and continuous improvement opportunities
• Represents Health Services IT on committees, workgroups, and organizational initiatives and serves as a liaison with County departments, external agencies, healthcare partners, and vendors
• Prepares and presents reports, analyses, recommendations, and executive-level communications regarding technology initiatives, operational performance, risks, and strategic planning efforts
• Assumes leadership responsibility for assigned programs, projects, and operational areas and provides continuity of leadership during the Director’s absence

• You may have to work under pressure and need to deliver resolutions in tight timeframes
• Frequent interruptions and changing priorities
• Working independently on project work, as well as mentoring junior staff is required
• Participation in after-hours on-call rotations

Minimum Qualifications

Education: Possession of a Bachelor degree from an accredited college or university with a major in accounting, business administration, health services administration, computer science, management information systems or a closely related field.

Experience: Five (5) years of full-time, progressively responsible managerial leadership experience in programming and systems analysis and design, including three (3) years in a healthcare information systems environment in a large, complex, information technology organization, and two (2) years in a supervisory position. Experience with current development languages and database theory required.

Certification: PMP (Project Management Professional) preferred.

Substitution for Experience: Possession of a Master’s degree from an accredited college or university with a major in healthcare or business administration, computer science, management information systems or a closely related field may be substituted for two (2) years of the required experience. No substitution for the required two (2) years of supervisory experience.

Substitution for Education: Additional 5 years of supervisory experience in one or more following areas in healthcare information technology: application support, programming, systems analysis, technical support, customer service management, and network or server administration, AND possession of a current Epic certification relevant to the role may substitute for required education

• Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
• Offices are in the central part of the County
• The team is full of people passionate about their jobs, constantly innovating and joyful collaborators

The County of Contra Costa, California was incorporated in 1850 as one of the original 27 counties of the State of California, with the City of Martinez as the County Seat.

Contra Costa County is home to more than one million residents. Comprised of 19 cities and many established communities in the unincorporated area, it is the ninth most populous county in the state.

The most notable landmark in the county is Mount Diablo, rising 3,849 feet at the northern end of the Diablo Range. It is the centerpiece of Mt. Diablo State Park, one of many recreation areas residents and visitors can enjoy. The East Bay Regional Park District is comprised of more than 100,000 acres within 65 parks, including more than 1,200 miles of trails.

Our Mission: Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses.

Our Vision: Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life.

Our Values: Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value:

• Clients and communities
• Accountability
• Partnerships
• Fiscal prudence
• Quality Services
• Organizational excellence