Information Technology Spec 1 - User Service Specialist job in Bloomington

The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies.

This entry-level position is responsible for providing day-to-day, Level 1 support of IT-managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures, focusing on customer service and quality assurance.

This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

• Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file-sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows.
• Communicate technical information in simple written and verbal instructions to non-technical staff/users.
• Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner.
• Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers.
• Must be able to interpret information, analyze data, and think in a logical and deliberative manner.

Preferred:

• Experience working in Information Technology, customer service and support, or a related professional activity.
• Previous employment at a college or university.
• Previous experience providing customer service.
• Previous experience with service management or customer relationship systems.
• Associate degree in Information Technology, Computer Information Systems, or Computer Science.
• Completion of CompTIA, ITIL Foundations, and other computer or service management-related certifications., The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

Unlimited, Full-time

7:30 AM to 7:00 PM (Monday - Friday)

*A flexible work schedule may be approved with up to two days remote work per week (if applicable)

Salary Range: Hourly from $25.54 to $38.34; Annually from $53,328 to $80,054

*Salary placement is dependent on education and experience, As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low cost medical, dental, vision insurance, short- and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met., At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided.