1st Line Technical Support

Technologies & Solutions

Steyning, UK

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£23,000.0 - £27,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Active Directory Dynamic Host Configuration Protocol Domain Name System (DNS) Hyper-V Issue Tracking Systems Microsoft Office Microsoft Operating Systems Windows Servers Networking Basics Azure Active Directory Virtualization Technology Microsoft InTune

+1 more

Information Technology

Job description

We have an excellent opportunity for someone to work within our fast paced, friendly IT Solutions Company. The successful candidate will provide technical support services to SMEs throughout the UK and Internationally on I.T and telecoms products and services.

This position will involve taking phone calls, and working within our bespoke ticketing system for our diverse client base.

The core solutions include, but are not limited to Windows Server platforms, virtualisation, general networking, Microsoft Entra and desktop support.

The successful applicant will work with the existing team to ensure that SLA’s are met, you will be able to prioritise tickets, and escalate to more senior engineers when required.

Your responsibilities will require:

Discover and diagnose customer issues effectively as well as provide timely and relevant customer updates
Excellent communication skills
High attention to detail
Ensure that SLAs are met and work is being processed throughout the helpdesk on all levels.
Work with more senior members of staff to identify reoccurring incidents and implement long term resolutions.
Provide remote troubleshooting as and when is needed for clients and the ability to carry out troubleshooting over the phone.

Technologies you must have experience with:

Microsoft Operating Systems
Office 365
Hyper-V
Active Directory, Group Policy, DNS, DHCP etc.
Networking - LAN, Security, Switching
Microsoft Entra & Intune

This is a great opportunity for someone looking to progress their career further in the I.T and telecoms industry.

What to Expect:

You will provide technical support from our primary base in Steyning between the hours of 8:45am and 5:00pm.
The successful applicant will be someone who has good experience in solving I.T related problems.

Requirements

Do you have a valid Driving License license?, Do you have experience in Virtualization?, * Microsoft qualifications are beneficial although not a necessity. Training/Support will be provided; however, in order to be successful in this role, self-learning and motivation is essential.