1st / 2nd Line Support Engineer
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Role details
Tech stack
Job description
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support.
This is an office-based role designed to support learning, knowledge sharing, and technical progression.
Acting as a key point of contact for incoming support tickets
Troubleshooting Microsoft 365 and Windows desktop issues
Managing Active Directory tasks (users, permissions, group policy)
Investigating basic networking issues (DNS, DHCP, TCP/IP)
Requirements
You do not need everything solid fundamentals and the right attitude matter most.
Full driving licence beneficial (not essential at 1st line level)
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