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World Congress 2026 Europe • Jul 10, 2026 • Session details

Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)

Aram Hakobyan , Nune Isabekyan

Why interrogate a generic AI chatbot during a 3 AM pager spike? Learn how structured AI workflows methodically gather context and investigate alerts like a senior SRE.

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#1 about 2 min

Navigating on-call realities in cross-functional engineering teams

End-to-end service ownership breaks down when engineers must debug unfamiliar infrastructure under pressure.

#2 about 2 min

Why conversational interfaces fail during late-night incident response

Chat-based tools interrogate operators for context they lack instead of autonomously gathering diagnostic evidence.

#3 about 2 min

The unreliability of granting ai agents unconstrained cluster access

Providing flat access to debugging tools results in unpredictable automation and fragmented workflow management.

#4 about 2 min

Structuring automated incident workflows between runbooks and raw models

Effective investigation automation requires modular pipelines rather than rigid procedural scripts or entirely open-ended models.

#5 about 3 min

Encoding senior site reliability engineering methodologies into observable pipelines

Creating verifiable investigation artifacts relies on programmatically mapping resource topology and formally testing system hypotheses.

#6 about 6 min

Evaluating unguided agent tools against context-aware investigation pipelines

Live demonstrations reveal how relying purely on real-time tool access causes agents to misdiagnose simple configuration misalignments.

#7 about 3 min

Orchestrating deterministic investigation systems using isolated task specific agents

Triggering orchestrated sequences of focused models alongside existing monitoring hooks yields cheaper and highly auditable debugging artifacts.

#8 about 5 min

Preserving human learning and final decision authority in production

Limiting input data scope prevents model hallucinations while guaranteeing human operators retain full authoritative deployment control.

Matching moments

2:35 min

Exploring the AI incident database and chatbot hijacking

Chris Heilmann +2 · LIVE

1:45 min

Addressing active AI incident remediation and broad ecosystem support

Matthew Brady Matthew Brady · WWC Europe 2026

4:06 min

Real-world case study of AI agents causing quiet instability

Vera Slavnić Vera Slavnić · Europe 2026 Virtual

1:11 min

Shifting security models from passive chatbots to active agents

Péter Farkas Péter Farkas · Europe 2026 Virtual

1:36 min

Protecting deep work time by automating incident alert triage

Rajeev Rajan Rajeev Rajan · WWC 2024

2:21 min

Applying context engineering across the full software lifecycle

Neel Sundaresan Neel Sundaresan +1 · WWC Europe 2026

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