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World Congress 2026 Europe - Virtual Stage • Jul 2, 2026 • Session details

Conversational AI meets MS data agents to improve customer experience

Alexandra Mihai , Marina Stefan , Tomasz Kacala

Stop losing subscribers to ignored emails. Learn how combining Microsoft data agents with conversational AI transforms passive analytics into proactive, intelligent voice calls that reduce churn.

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#1 about 3 min

Overcoming reactive customer engagement with conversational AI

Proactive voice interactions replace passive email or SMS notifications for subscription renewals.

#2 about 2 min

End-to-end architecture for data-driven voice agents

An orchestration of Microsoft Fabric, Azure AI Foundry, Logic Apps, and ElevenLabs enables intelligent interactions.

#3 about 1 min

Structuring data access with Fabric Data Agent

Abstraction layers simplify how AI systems interact with structured lakehouse data using natural language intent.

#4 about 1 min

Orchestrating decisions using Azure AI Foundry

The central intelligence layer interprets customer context and evaluates business conditions to determine action paths.

#5 about 1 min

Executing reliable actions with Azure Logic Apps

The action layer seamlessly triggers workflows to connect systems and initiate the voice interaction.

#6 about 1 min

Delivering dynamic voice interactions via ElevenLabs

Context-aware conversational AI turns automated reminders into responsive, natural voice engagements.

#7 about 1 min

Understanding the closed-loop architecture for proactive engagement

Data updates trigger condition detection, retrieving context, calling APIs, and capturing conversation outcomes.

#8 about 7 min

Live demonstration of automated subscription renewal calls

A real-time system queries expiring subscriptions and initiates interactive AI phone calls to test customers.

#9 about 3 min

Exploring the Microsoft Fabric workspace foundation

Engineers can analyze conversation results and stored outputs directly through the Fabric Data Agent interface.

#10 about 2 min

Configuring AI Foundry instructions and Logic App triggers

System prompts instruct the orchestrator to call the Fabric agent and pass variables via HTTP POST requests.

#11 about 3 min

Capturing conversation outcomes with ElevenLabs tool webhooks

An automated post-call tool sends collected customer intent and sentiment data back into the lakehouse.

#12 about 3 min

Evaluating the business impact of proactive conversational AI

Automated voice engagements increase renewal rates and transform static enterprise datasets into interactive channels.

Matching moments

1:10 min

Introduction to Microsoft Fabric and data agents

Dr. Alexander Wachtel Dr. Alexander Wachtel +1 · World Congress 2025

2:54 min

Modernizing customer support with AI and multi-channel handoffs

Justin Kitagawa · Coffee With Developers

1:44 min

Summarizing developer experience and artificial intelligence companions

Robert Hoffmann Robert Hoffmann +1 · LIVE

2:21 min

Applying context engineering across the full software lifecycle

Neel Sundaresan Neel Sundaresan +1 · World Congress 2026 Europe

2:49 min

Modernizing edge experiences for agentic AI architectures

Ainhoa Arruabarrena Ortiz Ainhoa Arruabarrena Ortiz +2 · World Congress 2026 Europe

1:32 min

Building autonomous functions with conversational agent frameworks

Modood Alvi · World Congress 2025

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