World Congress 2026 Europe - Virtual Stage • Jul 2, 2026 • Session details

Conversational AI meets MS data agents to improve customer experience

Alexandra Mihai, Marina Stefan, Tomasz Kacala

Stop losing subscribers to ignored emails. Learn how combining Microsoft data agents with conversational AI transforms passive analytics into proactive, intelligent voice calls that reduce churn.

Starting at 14:13 · Watch from the beginning

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Matching moments

1:10 min

Introduction to Microsoft Fabric and data agents

Dr. Alexander Wachtel

Dr. Alexander Wachtel +1 · World Congress 2025

2:54 min

Modernizing customer support with AI and multi-channel handoffs

Justin Kitagawa · Coffee With Developers

1:44 min

Summarizing developer experience and artificial intelligence companions

Robert Hoffmann

Robert Hoffmann +1 · LIVE

2:21 min

Applying context engineering across the full software lifecycle

Neel Sundaresan

Neel Sundaresan +1 · World Congress 2026 Europe

2:49 min

Modernizing edge experiences for agentic AI architectures

Ainhoa Arruabarrena Ortiz

Ainhoa Arruabarrena Ortiz +2 · World Congress 2026 Europe

1:32 min

Building autonomous functions with conversational agent frameworks

Modood Alvi · World Congress 2025

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